Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎12-04-2021 11:05

No sound on Amazon Prime app

I can't get any sound when I use the Amazon Prime app on my nowtv smart box.  All the other apps, including iPlayer and YouTube and Netflix work fine. I have three now TV smart boxes in the house and the other two are fine.  I cannot work out what the problem could be.  

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎12-04-2021 11:08

@Anonymous User 

Have you tried to delete and reinstall the app?

 

You could also try to unplug the device and router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎12-04-2021 11:10

In response to gavs82008's comment

I'll give those a try thanks