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Anonymous User
Not applicable

New NowTV stick remote won't pair

I have just recieved a new NowTV stick.  The remote does not pair for more than a couple of minutes.  I cant find any help to explain what to do

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Have you tried factory re setting the smart stick and try the re pairing process once again ?

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick 

 

If that doesn't work have you tried the pairing instructions in this help guide.

 

https://help.nowtv.com/article/how-to-pair-your-smart-remote

 

Also does the remote still recognise and operate the TV volume and on / off standby controls ?

Anonymous User
Not applicable
Done all that it just keeps cycling rebooting and rebooting
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I don't own a nowtv smart stick so i can't offer any other suggestions to try or check sorry.

 

Hopefully, somebody on here who owns the smart stick will provide you further assistance.

Anonymous User
Not applicable

Device was faulty.  Returned it for a replacement that works now