24-04-2018 13:06
I have just recieved a new NowTV stick. The remote does not pair for more than a couple of minutes. I cant find any help to explain what to do
24-04-2018 13:14 - edited 24-04-2018 13:15
Hi @Anonymous User
Have you tried factory re setting the smart stick and try the re pairing process once again ?
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
If that doesn't work have you tried the pairing instructions in this help guide.
https://help.nowtv.com/article/how-to-pair-your-smart-remote
Also does the remote still recognise and operate the TV volume and on / off standby controls ?
24-04-2018 13:42
24-04-2018 14:21
Hi @Anonymous User
I don't own a nowtv smart stick so i can't offer any other suggestions to try or check sorry.
Hopefully, somebody on here who owns the smart stick will provide you further assistance.