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Anonymous User
Not applicable

New NOW TV Smart Box - a bit too hot?

So I decided to take the plunge and treat myself to the new Now TV Smart box (couldn't find just the box so had to go with the 5 months entertainment pack. My main issue is that after say 2 hours of use, the box feels pretty warm to touch. Is this normal? I'm probably been paranoid but would appreciate some thoughts. I have switched it off to cool down now just in case 😞

1 Solution
Anonymous User
Not applicable

@Anonymous User

 

Don't worry about it, this issue was looked into during the trial and it's perfectly safeSmiley Happy

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14 Replies
schnapps
Legend 5
Legend 5

@Anonymous User

 

My smart box runs no warmer or cooler than my YouView box, i would say the surface temperature of the boxes is about the same.

 

Though both boxes due run quite hot, they both have inbuilt fans that should keep the boxes to operate within its working temperature parameters.

Anonymous User
Not applicable

@Anonymous User

 

Don't worry about it, this issue was looked into during the trial and it's perfectly safeSmiley Happy

Anonymous User
Not applicable

Thanks - probably me being paranoid πŸ™‚

Anonymous User
Not applicable

No not at all, I still think my Chromecast dongle gets way too hot so I turn everything off at the mains at night!!

Anonymous User
Not applicable

yes, My box. overheats the fan is going wilds and making a noise. and the top seems to have sunk in. 

mark_suff
Expert

@Anonymous User As @Anonymous User said this was discussed at length during the trial and isn't a problem, my Freesat box gets roughly as warm as this box. If you're worried about it you can always turn it off overnight as I do. Although when you're not using it and it goes into standby it'll cool down pretty quick. If you listen in a quiet room you'll hear the fan, which adjusts it's level to keep box within safe temperature.

Mark. 

Anonymous User
Not applicable

It's a shame that secret screen no longer shows temperature but I can see why fan menu was removed.

Mark_Weinreb
Legend 5
Legend 5

@Anonymous User 

 

Even without the facility to change the fan speed, it would be useful to know both the internal temperature and fan speed. For example, if the box is running very hot and the fan speed shows as 0 then you can be fairly certain that the fan has failed and if still under warranty you could get a replacement. 

 

Perhaps the developers could put that info on the 'about' screen?

 

4268
Legend 5
Legend 5

If you can touch the casing the box is not too hot.  Have a look at your boiler and water temperature (probably set at 55c-60c)  A non scientific test will show the box casing feels lower than the water coming out of your hot tap.......

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

I decided to use some Lego that we have got hanging about to make a little stand for the NOW TV Smart Box. Just raises it up off the surface to allow airflow all around. 5 minute job, no cost!

BicBasher
Elite


@dr_necessitor wrote:

I decided to use some Lego that we have got hanging about to make a little stand for the NOW TV Smart Box. Just raises it up off the surface to allow airflow all around. 5 minute job, no cost!


@dr_necessitor I use an old Richard Pryor DVD case.  Does the trick! Smiley Very Happy
Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | Amazon Fire TV Cube 2nd Gen, Chromecast 3rd Gen WiFi, Motorola Moto G9 (Android 11), Dell PC with Windows 10 Home Edition using Now TV Player.
schnapps
Legend 5
Legend 5

Don't mess around with lego bricks or old DVD cases, why not go the "Whole Hog" and invest in a laptop cooler. Smiley Happy

 

Saying that i would imagine the size of the fan shown in the photo below would be much noisier than the smart box inbuilt fan. Smiley Wink

 

 

 

Thermaltake-Massive-V20-Laptop-Cooling-Pad-large-200mm-fan-with-big-airflow-offers-high-cooling-performance.jpg

I was thinking of going water cooled actually...

 

watercooled.jpg

Anonymous User
Not applicable

Mine runs very warm on WiFi but would it run cooler over Ethernet ? 

By that I’m mean the latter will be more efficient less stress on the CUP ?