NOW TV smart box

[Anonymous User]

Since I purchased my smart now TV box, I'm getting the following message 'Sorry, something went wrong. We' re working on it. '

It's not even giving the option to do anything, neither sign in screen or any other option. 

It keeps asking me to restart it or go to the website for help. 

I have my now TV account active and running for the last 2 years but struggle to activate the new box☹️

What to do? 

[Andy]

@Anonymous User That message can mean you're trying to sign in with a username that is inactive, eg there may be no valid payment card or pass on it. Sign into this website with the username you are trying to sign into the box with then go to your My Account > My Passes page

https://account.nowtv.com/passes

and check any any passes you have are showing active (assuming you already have a paid pass). If you know you don't currently have anyNOW TV passes at the moment then check your payment details are correct and valid on your My Account > Payment Details page

https://account.nowtv.com/payment-details

If it all looks fine there check the username on your My Account > Account Details page

https://account.nowtv.com/account-details

and  make sure this is the username you are signing in with on the box.

You may need to find the reset button on the bottom of the box and push this in with a pen lid for a good 20 seconds or so to properly reset the box, then try setting up again.

[Anonymous User]

Good morning, my account is active and I continue to watch now TV on my other device with no problems. It's only the new smart box which is not even giving me the chance to sign in from the box and display that message immediately 

[Andy]

@Anonymous User Have you tried pushing the reset button underneath for 20 seconds or so to see if the box resets itself, you should then end up with the lets get started screen.

If it doesn't let you do that might be worth having a word wih the NOW TV Team. You can send the NOW TV Team a message or get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

[ken242]

same here i had it today i had too rest smart stick then it was ok 

[Anonymous User]

My issue is solved now, all i had to do was to get connected through WiFi during the setup of my new smart box rather than connecting it to ethernet cable. My smart box is set now and I’m watching now tv.

[schnapps]

Hi @Anonymous User

Thanks for the info on how you resolved your smart box setup.

I was wondering who is your ISP which might help other smart box owners when setting up their new smart box.

Cheers.