NOW TV TAKING THE P***

[Anonymous User]

IT IS NOW 72 BLOODY HOURS SINCE MY NOW TV APP STOPPED WORKING, I HAVE 'LIVE CHATTED' WITH 7 PEOPLE, I WAS TOLD 6.5 HOURS AGO THAT A 'HIGHER TECH' WOULD EMAIL ME AND SORT IT OUT, I DID 5 FACTORY RESETS BEFORE GETTING THE SMART BOX (BLACK) CHANGED AT TESCO, I HAVE DONE 3 FACTORY RESETS ON THE BOX I NOW HAVE, I HAVE DONE THE 'PRESS THIS, PRESS THAT' LARK AND STILL NOTHING, NOW TV'S CUSTOMER SERVICE ARE TREATING ME LIKE A C**T AND I AM SICK OF IT, I AM THINKING OF PUTTING IN A COMPLAINT TO THE OMBUDSMAN OVERSEEING THESE ISSUES, I AM SO F***ING ANGRY

[4268]

@Anonymous User by factory reset do you mean from the menu in the box or did you press the button on the bottom of the box for about 30 seconds?

[Anonymous User]

I have actually done both the button reset AND the menu reset and it still does not work

[Tony-D]

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@Anonymous User wrote:
I have actually done both the button reset AND the menu reset and it still does not work

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@Anonymous User It usually takes 24 hours or so once a case has been transferred to a Tier 2 tech team. When you changed your box at tesco did it still not work after that?

[Anonymous User]

Tony-D

No, even changing the box had made no difference, I found out that many others have had/are having the same issue, Now TV have obviously known about the problem for some time, they MUST know how to solve it by now

[Anonymous User]

I have had wxactly the same problem , Now tv app stopped loading last week , after 'live chatting' a new box was ordered and i received yesterday,   exact same issue,  more 'live chatting' factory resetting, pressing buttons etc. to no avail --  im beginning to presume they do not have a soultion to this problem ???  extremely fustrating !!

[Anonymous User]

I have the same problem, have purchased new box, tried all of the tweaks posted by other community members. Still no Now TV app!! What the hell is going on?!

[Anonymous User]

What’s going on is NOWTV is the worst service provider out there!