cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

NOW TV Black Box - Normal Purple startup screen then TV screen goes blank before getting to menu

I've been using my NOW TV box for a while and not had any problems.

 

Suddenly now I can't get it to come on. The AV input is on the HDMI channel etc etc. If I turn off the power then switch it back on, it starts up as normal. You get the purple loading screen for 5-10 secs before... complete darkness. Like it's gone onto standby or something. Then you can't get off this without cutting the power again.

 

The power is definitely getting to the box. And no new settings apart from a change of wifi code - but I get only black screen. So can't even get to settings to update the wifi code.

 

If the box is broken how do I get this replaced?

1 REPLY 1
schnapps
Legend 5
Legend 5

@Anonymous User

 

With both the TV and box switched off try disconnecting and reconnecting the HDMI cable between the box and TV.

 

If that fails try a different HDMI port on your TV set and then if that doesn't work try a different HDMI cable if you have a spare available.