My 5

[Anonymous User]

Has anyone else got a problem with the my 5 app not loading the homepage??

On the black now tv freeview box??

[Anonymous User]

Anyone??

[Ertow]

Yes mine went off yesterday and nothing this morning

[Anonymous User]

Same here hopefully be fixed soon 

[schnapps]

Hi @Anonymous User @Ertow 

I don't tend to use the My 5 App myself and haven't setup a free account for it either on their website.

Just tried the My5 App on my NowTV 4K Smart Box and was greeted with the message " We're Sorry, the Content on this page cannot be displayed at this time " with a blue Retry button that doesn't work.

Don't know if this is what you are seeing ?

I found a temporary work around to access the App, that is if you press the star * button on your nowtv remote a top tab menu appears (home tab doesn't work) but i found that search, browse, and channel tabs seem to operate ok for me when on the My 5 page showing the error message.

You could try to delete the My 5 App under My Apps on your box and install a fresh My5 App by going to your box Apps Store.

I haven't bothered to try a fresh App install because like i said i don't tend to use the My5 App on my box.

[Anonymous User]

yes that’s the problem I’m seeing. I did try deleting the app and reinstall but getting same message 

[schnapps]

Hi @Anonymous User 

Try the star * button trick that i mentioned on my post (might be a red button on the NowTV Freeview smart box remote controller) 

[Anonymous User]

Spoiler

Yes that seems to work cheers pal

[Anonymous User]

work around works thanks. But NOWTV needs to fix the problem so that the channel works the way they have designed it.

[schnapps]

Hi @Anonymous User 

You will need to report this directly to the My5 Help support line on their website, where My5 are responsible for the fixing or updating their App.