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Anonymous User
Not applicable

Losing signal on ITV and Channel 4 repeatedly

I have a Now TV smart box and the mains tv point is plugged into the box yet it keeps losing signal on certain channels. Re-examining doesn't solve the matter and I end up having to watch another channel as it isnt a short term issue. 

 

The fact I cant just ring up and talk to someone is also infuriating if this matter cant be remedied quickly then I am gonna have to take the only option and find another service

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

There is atmospheric interference at the moment.

 

When this happens again, unplug the aerial from the NowTV box, plug it directly into the TV, and see if the channels are also missing on that.

 

It is also worth seeing if both SD and HD are affected, or just one of these.

 

Also see if you can get the live channels from the relevant apps, if the OTA signal is not available.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.