26-07-2016 22:20 - edited 26-07-2016 22:22
Hi all,
I have been using the new smart box and have really enjoyed it so far. I turned it on tonight to watch some freeview and I noticed that all options for freeview have disapeared, when asking live chat about this they claim that "the smart box is just launched and is not live yet. It should go live in the first week of August. This is the reason you're unable to access the box."
Anyone have any idea what's going on here?
Solved! Go to Solution.
26-07-2016 22:56 - edited 26-07-2016 22:58
@Anonymous User
That's strange it looks like your smart box has lost the main homepage layout.
Firstly i wouldn't bother with a re scan of the channels until you have followed my advice below.
Try a factory reset following these instructions.
Once you carry out a factory reset you will have to re enter all your details again from scratch and you will then have to re scan the TV channels again.
See if that fixes it.
26-07-2016 22:30
@Anonymous User
Have you tried a reboot on the box to see if the Freeview channels reappear, also double check that the aerial is connected tightly into it's socket.
If that doesn't work try a fresh TV channel re scan on the box by going into the menu settings.
26-07-2016 22:34
26-07-2016 22:56 - edited 26-07-2016 22:58
@Anonymous User
That's strange it looks like your smart box has lost the main homepage layout.
Firstly i wouldn't bother with a re scan of the channels until you have followed my advice below.
Try a factory reset following these instructions.
Once you carry out a factory reset you will have to re enter all your details again from scratch and you will then have to re scan the TV channels again.
See if that fixes it.
26-07-2016 23:11
I'm back up and running, it needed a factory reset - thanks for your help!
By the way does anybody know that the chat agent was on about when she said "the smart box is just launched and is not live yet. It should go live in the first week of August. This is the reason you're unable to access the box."?? I can't find any information about this.
26-07-2016 23:19
@Anonymous User
Firstly i am glad you are sorted and back up & running.
I don't know why the Live Chat Advisor said that the service on the smart box was not going live until the beginning of August unless they were getting confused with something else ?
Perhaps some extra training might be required for any new personnel NowTV may have added recently ?
26-07-2016 23:28