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Xxxjanexxx
Mentor

‎13-04-2021 18:07

Lack of pictures when scrolling

Hi 

 

I’ve been with NOW TV for about 3 months.

the last 6 weeks I get the odd buffering 

but what annoys me even more is there’s no

pictures!

I can be scrolling through you tube ,Instagram even amazon

the first say 20 pictures come up.

then each picture is just blank .

 

I never had this with my last BB provider AND I couldn’t get fibre with them,

lve noticed no difference in speed either

ive done the usual turning of WiFi on my phone,my router couldn’t be any closer

ive unplugged apart from resetting the router I’m at a loss.

0
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎13-04-2021 18:26

@Xxxjanexxx 

Is the NOW box connected via Ethernet or Wi-fi? 

For slow Wi-fi you can separate the channels whereas the signal is often mashed together.

 

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings. 
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

14 REPLIES 14
Xxxjanexxx
Mentor

‎13-04-2021 19:56

In response to gavs82008's comment

@gaves82008 thank you so much.....much appreciated 😊

Xxxjanexxx
Mentor

‎14-04-2021 10:15

In response to gavs82008's comment

@gavs82008 I had no internet this morning!! In the ssd on my iPad it was showing the original now tv name +5ghz but it just wouldn’t connect.

on the hub it had the power button and internet but no wireless light🙁

so I’ve had to do a hard reset.

now if I’m not using my iPad ...each time I do I have to reconnect the wireless on my iPad settings.have I done something wrong?

0
gavs82008
Legend 5
Legend 5

‎14-04-2021 10:24

In response to Xxxjanexxx's comment

@Xxxjanexxx 

If I am not mistaken you will only need to input the password if you have to perform a "hard reset" which is what you've done. 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Xxxjanexxx
Mentor

‎14-04-2021 12:57

In response to gavs82008's comment

Yes your correct😊 but when I split the router it just keep saying this is unavailable please try later😂

this was when I clicked on the 5ghz in connection 2 wasn’t even there!

ive cocked up somewhere😂

never mined I’ve done a reset now,so hopefully that will sort the problem 

thanks for your help.

gavs82008
Legend 5
Legend 5

‎14-04-2021 13:11

In response to Xxxjanexxx's comment

@Xxxjanexxx 

Haha don’t worry we all can’t be perfect all the time 😂 

Seriously though, I am with BT for broadband so can’t be much more help than giving you links.

That being said I was briefly a broadband customer with NOW and didn’t have many issues, although I did live in a 1 bed flat and not many people on my street had Sky/BT/NOW broadband. 

FYI that I do not work for NOW, just a NOW customer trying to help