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gillyboy
Occasional Poster

LATEST SOFTWARE UPDATE PROBLEMS

Hi

 

     Ever since the latest software update to my smart nowtv box which was 17th Jan 2018 when i turn on my nowtv box it turns the tv on and on the correct hdmi input but it then seems to loose the signal and changes to a different hdmi input.

It does this on both my boxes, before the update i just pressed the home button on my nowtv remote it then turned on my nowtv box and the tv on the correct channel.

Anyone else had this problem please?

31 Replies
schnapps Legend 3
Legend 3

Re: LATEST SOFTWARE UPDATE PROBLEMS

Hi @gillyboy

 

I have the same exact problem on my Panasonic 4K TV where before the new Firmware update version 7.7.3 the 1 touch feature worked perfectly fine every time.

 

Since the new Firmware 7.7.3, when pressing any key on the remote the TV switches on to the incorrect HDMi source input (doesn't matter what i try),

 

I did send the NowTV Trials Team a bug report about this and didn't hear anything back from them Smiley Sad

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gillyboy
Occasional Poster

Re: LATEST SOFTWARE UPDATE PROBLEMS

Hi Schnapps

 

                        Thank god someone else is having this problem lol, i've been on live chat and google and at last i've found someone alse in the same boat .

On my main tv which is a 55 inch LG Oled tv the problem is as i described but on my 40 inch samsung smart tv it turns the tv onto a different live hdmi  feed, but the lg hasn't got any other live hdmi feed connected so it turns on the correct one for a couple of seconds then turns it onto another.

I only hope they manage to fix it, but do you know what was new in that latest update. Smiley Sad

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schnapps Legend 3
Legend 3

Re: LATEST SOFTWARE UPDATE PROBLEMS

Hi @gillyboy

 

Haven't tried another TV in my house, but like you described press any button on the smart box RC and the box will start and the TV HDMI input source for a split second will display the correct HDMI input, then will suddenly change to the wrong HDMI input on my TV on it's own accord (very frustrating) Smiley Mad

 

Here's a thread discussing the newer firmware update 7.7.3 on the smart boxes.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Smartbox-updated-to-7-7-3/td-p/454457

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Not-Happy
Contributor 1

Re: LATEST SOFTWARE UPDATE PROBLEMS

I'm also having the same problem, along with the Pause, Rewind and Fast-Forward issue.  I get the feeling that NOWTV aren't bothered about either of them judging by the lack of response received by their paying customers..... 

 

Quite happy to take our money each month and then ignore us when they break the boxes we have paid for... nice

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schnapps Legend 3
Legend 3

Re: LATEST SOFTWARE UPDATE PROBLEMS

Hi @Not-Happy

 

I have noticed on the Forum that the live pause feature on the latest Firmware release 7.7.3 is causing a few smart box owners problems.

 

My smart box seems to be functioning correctly when using live pause (only tested on BBC 1 SD, ITV 1 SD, BBC HD and ITV HD so far and need to test further).

 

I have sent a message to the forum community manager @Karl-F asking him if the NowTV Technical Team are investigating this issue with live pause.

 

Also @Karl-F  can the NowTV Tech Team  look at the wrong HDMi automatic input source selection on the smart box since Firmware 7.7.3 release ?

Not-Happy
Contributor 1

Re: LATEST SOFTWARE UPDATE PROBLEMS

Thanks Schnapps,

 

I raised both issues via Live Chat, was given a suggestion to "swap the ends of the HDMI cable" and then the session timed out.... after 8 minutes.

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Andy Legend 5
Legend 5

Re: LATEST SOFTWARE UPDATE PROBLEMS

@Not-Happy The community manager has posted a reply about the pause issue in this thread and will update that thread when there is any news

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Pause-Continue-watching-Fast-forward-Jumps-back-to-p...

 

If you go there and click Topic Options > Subscribe near the top (you need to be signed in first) then you'll get an email notification of any updates.

Wlat
Regular 4

Re: LATEST SOFTWARE UPDATE PROBLEMS

@gillyboy

How strange!  I have two Smart Boxes, one connected to a Sony HD TV in the lounge and the other connected to a Logik HD TV in the bedroom.  Both TV sets have two HDMI input sockets. The Smart Box is connected to HDMI 1 and I have an Amazon Firestick connected to HDMI2 in both rooms.  The firmware updated on both boxes to Ver. 7.7.3 build 4135 on 16th January 2018.

 

For the record,

(1) I have never encountered the problem with the HDMI feed switching to the wrong input.

(2) The "pause", "rewind" and "forward" functions seem to be working OK.

(3) Since the update was installed, I find I can now delete greyed-out items from my Watch List, so that problem seems to have been cured too.

 

I hope you manage to get the problem resolved.  It seems to affect only certain TV sets, and I am lucky that it does not happen on either of mine.  My TV sets are just standard HD ... not 4K Ultra. (There is no point in having 4K Ultra here, because I am one of the 5% of the population without the option of fibre broadband!)

 

Wlat

 

 

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FleetwoodNick
Occasional Poster

Re: LATEST SOFTWARE UPDATE PROBLEMS

Hi all 

 

Just bought my NowTV Smart Box today (23/01/2018) and have eventually got it up and running on JVC Led Smart TV

And as others have stated the box sees the HDMI 1 and then screen goes blank and then text pops up with "no signal" not very impressed 

And after turning tv off for a while turned on TV and I got the same no signal Smiley Sad so only way to get NowTV to work is to restart to smart box not really hard just a pain 

 

surly a new update build would sort this out very quickly Smiley Frustrated

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