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Cat2
Scholar

Kids channels have magically disappeared.

So the kids channels seem to be gone, I can only access four of them as the nowtv box seems to send me to another live tv guide which has four of the channels missing. 
anyone else?

14 REPLIES 14
schnapps
Legend 5
Legend 5

Hi @Cat2 

Report it to NOW live chat by clicking on the green chat online button from this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

schnapps
Legend 5
Legend 5

Hi @Cat2 

It sounds like you have received the new NOW App update version 8.0.1 a few days before everybody else on their NOW branded devices or Roku devices (most customers seemed to be reporting this update yesterday including myself).

I have just tried the live TV kids Guide and I am only seeing 5 kids channels instead of the 7 kids channels from the live kids TV Guide that are still there on my Amazon Fire Stick.

For me Nicktoons and Cartoonito is missing from the live kids TV Guide on my Roku.

I have reported this to a NOW Staff Member today for further investigation.

Cat2
Scholar

Thank you! Hopefully it is sorted soon. 

schnapps
Legend 5
Legend 5

Let's hope so.

schnapps
Legend 5
Legend 5

Hi @Cat2 

Since a recent update it looks like the kids live section is back to normal, where on my Roku NOW App I am seeing 7 live kids channels from the NOW TV Guide.

I am assuming it's the same for you on your NOW box ?