Does the box crash only whilst watching the NowTV and third party apps content over the internet ?
What happens when you watch the Freeview TV channels, does the smart box also crash ?
Have you tried a reboot on your smart box and your router ?
Also see if there is a software update available on the box, go into the box settings menu, press systems, then select System update, then click on check now.
Suppose you could try a hard factory reset on the smart box to see if that fixes the problem, go into the box menu settings, select System, select Advanced systems settings, select Factory reset, enter code with number given on the bottom of the screen and click ok.
Before undertaking a factory reset make sure that you know your wifi password, and nowtv username & password, basically you are starting and setting the box up from scratch again.
Another thing is your box connected to your router by wifi or Ethernet?
Yes an Ethernet hard wired connection to your Router would be a better option if you can do it.
Also, who is your broadband provider and what is the model of your Router and TV ?
If the factory reset doesn't help, i dont think these other things are the cause of the box crashing but might be worth checking just in case.
I have been having the same issue for the past month, have been virtually unable to watch any shows. Have to factory reset it daily just to get about an hours viewing and then the same thing happens. Resetting takes about half an hour as well!
I know it's an issue with the box as it will stream from the Apple TV app no problem and never have any issues.
The NOW TV help have been useless and just redirecting me to the troubleshooting on the website - was obviously the first thing i did!
Quick question is your Now TV box the new smart version with the inbuilt Freeview TV tuner or the standard Now TV smart box, from the link page below is it the box in the middle of the photo or the larger box on the right ?
@Anonymous User wrote:
I have been having the same issue for the past month, have been virtually unable to watch any shows.
Really @Anonymous User,
The new NOW TV 'smart' Box has not been available for a whole month yet!
Hey @Anonymous User
I've been looking into this one internally and just wanted to get back in touch with you.
Keep an eye on your inbox for an email to the address registered on your NOW TV account, there should be one from me in there.
Just reply back to my email and it will come through to me directly.
NOW TV Team