Hi @Anonymous User
If it is saying password or email wrong, and you are sure that the password is right, it must be the email address.
You may be typing this correctly now, but perhaps you gave it wrongly initially, or used a different email address then?
A good way to check the situation is to take the Forgot Password? link, and give the email address there. If it can’t find you under that email address, then you will know you have it wrong. And if you think you might have given another email address, you can try that.
But if the email address is accepted, carry on, and give what you think is your password again. If it wasn’t that, it should accept it, and then it will be your password going forward.
But if it was that, it may refuse it, and you can set a new one, double-checking that you got it right.
And then go back to the itv hub to see if it now works with the refreshed details.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
