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Andy Legend 5
Legend 5

Re: Internet Connection

@Shuggs Welcome to the forum. If you have a read through this thread there are one or two possible workarounds that might work as a stop-gap, such as setting up a guest network on your hub and connecting to that instead, although no definitive solution.

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madvicks
Newbie

Re: Internet Connection

Hi folks, I am running EE super fast fibre broadband with seeps up to 70-odd MB averaging mid-50's.  Have been using the 2nd gen (small black box) Now TV box for a year and had no issued until the end of January 2018.  Same issues as reported here, settle down to watch a show and for no reason red banner flashes up internet connection lost and then almost immediately the green, then back to red as quickly and then back to green again.  Have spoken to EE as I thought it was them, very helpful tech guys reset my router, tested the line stability and it is not the internet connection.  Am getting the red banner early evening (before 7pm) and late evening (around 10pm) on different days without any predictability.  I am suspecting a software update glicth.  After reading your pots, it is not constrained to Virging BB.  Just very frustrating.  I am conntected via Ethernet cable into a BT broadband router expander with the router on the other side of the room.

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Graham1108
Observer

Re: Internet Connection

Ive had exactlt the same issue as everyone on this post, which I,m glad ive found.

 

If it helps anyone, my nowtv smartbox and normal box which are both upstairs and connected VIA NETWORK ADAPTERS whic allow me to use ethernet cables in other rooms both work fine. Im not sure why, maybe the adapter filters something out but both boxes work as normal on NOWTV, on demand and everyhting.

 

The only issue I have, which is exactly the same as everyone else is when plugging straight into the virgin hub 3.0 or trying the wifi which is the box I use in the sitting room.

 

So in short, network plug adapters make it work, but still, theres a fault which needs to be fixed I agree.

 

Hope this helps.

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creft
Advocate

Re: Internet Connection

This all makes me feel very sad. I’m having exact same issues. I have to watch via my Xbox if I want to see now tv on big screen. I could live with it if the app included live tv too, but it doesn’t. I live chat with now tv they’re only solution is send a new box. They did (3 actually!!) but none of them resolve the issue so I assume it’s a fault at my end. Did anyone get feedback from now tv stating there’s a fault using virgin specifically?
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creft
Advocate

Re: Internet Connection

Also I asked for a new entertainment and movie voucher as my enjoyment of these services were ruined by the fault. But all they offer is new boxes. Are the boxes actually cheaper than a voucher??
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jezza811
Scholar

Re: Internet Connection

I tried Guest account, I tried enabling and disabling Pings and it's awful. Can't watch during the day. I get a good quality picture only after midnight !!! What happened? Ever since the latest update I think everything is so messed up.... 

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jezza811
Scholar

Re: Internet Connection

I have the same issue with Ethernet connection. (Virgin 50Mb) Wireless was awful, so I tried Ethernet and I got the banners... 

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jezza811
Scholar

Re: Internet Connection

Anyone with a Super Hub 3 Virgin router?

 

Get yourself a decent router and put the hub in the Modem mode.

 

No more connection issues for me !

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Youngsime72
Advocate

Re: Internet Connection

I have the same problem in hull on Kcom I have fibre and get over 250 mbs and it drops out . Tried on wired and wireless . My router is 30 cm away .
Very frustrating when watching live sport
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Youngsime72
Advocate

Re: Internet Connection

Don’t have this issue watching on my iPhone
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