@Shuggs Welcome to the forum. If you have a read through this thread there are one or two possible workarounds that might work as a stop-gap, such as setting up a guest network on your hub and connecting to that instead, although no definitive solution.
Hi folks, I am running EE super fast fibre broadband with seeps up to 70-odd MB averaging mid-50's. Have been using the 2nd gen (small black box) Now TV box for a year and had no issued until the end of January 2018. Same issues as reported here, settle down to watch a show and for no reason red banner flashes up internet connection lost and then almost immediately the green, then back to red as quickly and then back to green again. Have spoken to EE as I thought it was them, very helpful tech guys reset my router, tested the line stability and it is not the internet connection. Am getting the red banner early evening (before 7pm) and late evening (around 10pm) on different days without any predictability. I am suspecting a software update glicth. After reading your pots, it is not constrained to Virging BB. Just very frustrating. I am conntected via Ethernet cable into a BT broadband router expander with the router on the other side of the room.
Ive had exactlt the same issue as everyone on this post, which I,m glad ive found.
If it helps anyone, my nowtv smartbox and normal box which are both upstairs and connected VIA NETWORK ADAPTERS whic allow me to use ethernet cables in other rooms both work fine. Im not sure why, maybe the adapter filters something out but both boxes work as normal on NOWTV, on demand and everyhting.
The only issue I have, which is exactly the same as everyone else is when plugging straight into the virgin hub 3.0 or trying the wifi which is the box I use in the sitting room.
So in short, network plug adapters make it work, but still, theres a fault which needs to be fixed I agree.
Hope this helps.
I tried Guest account, I tried enabling and disabling Pings and it's awful. Can't watch during the day. I get a good quality picture only after midnight !!! What happened? Ever since the latest update I think everything is so messed up....