ITVX app

[UKTVPlayapp]

It look like all Now streaming  devices are compatible to the new ITVX app which is replacing itv hub this autumn with extra content up to 10000 hours of free content instead of 4000 on itv hub.

[redchiz1]

Wow, who knew?  😋

[UKTVPlayapp · Accepted solution]

When opening the itv hub app has anyone received a pop up message on there now streaming devices saying update required then below that it say please update your itv channel to the latest version. The app was updated on the 12th October 2022. I have an now smart box with Freeview.

[gavs82008]

@UKTVPlayapp 

This will be ITVs last update before the launch of the service sometime next month. 
Do a quick Google search for the update and it’ll explain why it was carried out and why it’s required.

[UKTVPlayapp]

I take it this is last update before the launch of itvx app so it’s nothing worry about. I can not find the Google search for the update so I can see what is carried out and why it’s required. At the moment I am able to watch something on itv hub as I am catching up on emmerdale from Sunday 16th October 2022 episode.

[gavs82008]

@UKTVPlayapp 

This should point you in the direction to what was being updated. Some devices took longer to receive the update though. 
https://www.cordbusters.co.uk/itv-hub-stop-working-some-freeview-devices/

[huxley123]

Last night my ITV hub app changed to ITVX.

I didn't have to do anything, it even kept me logged in.

Looks a bit different and can save favourites. Also looked like some content wasn't fully copied over. e.g. Midsomer Murders didn't have an episode list to pick from, just a button to start at S01E01

I'm wondering if this is the full ITVX, or some sort of temporary changeover.

[mirrat25]

Thought it was just me. Was watching an episode last night using app on tv. Tried to find it tonight on NOW ITVX app but can only go to S1 Ep1 😫 So annoying. Nowhere to cho

ose an episode or series. Hope it gets sorted.

[huxley123]

So far, I've found the same problem on 3 shows - Midsomer Murders, Endeavour, and Cold Feet.

Got nowhere with ITV help, they just kept asking more questions about my system, and won't pass the query to technical. ITV help imply that it's a problem with NOW TV but it's so obviously a programming problem with the ITV app which is only happening on certain platforms.

Someone has posted a screenshot on Twitter.

https://twitter.com/KMacca33/status/1593396573777674241/photo/1

[redchiz1]

Regardless of whatever device the issue may, or may not manifest itself, the responsibility lies with ITV. It is their app, they cannot palm it off to the platform provider. Are you experiencing the same problem on other devices? 

[UKTVPlayapp]

Thank you for that. It’s seem to be safe I will receive ITVX app to replace ITV hub app when it launches next month since I have a now streaming device.

[gavs82008]

@UKTVPlayapp 

The ITV hub app is slowly getting replaced with the new ITVX. It started yesterday with my iPhone and iPad apps. 

Hopefully we won't have to wait too long for the remainder of the devices to have the updated app 😎