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Anonymous User
Not applicable

I want to remove the YouTube app off the box!

I want to remove the YouTube app off the box. Youtube is not safe for young children to be viewing and even though i have spoken to my 6yr old about not being allowed to go on the app she does not listen! I have read through forums to find a way of deleting of locking the app so that she is unable to access it but to my amazement there is no way. This needs to be sorted out and changed asap for the safety of all children and to help parents keep their children safe online.
1 Solution
Andy
Legend 5
Legend 5

@Anonymous User

 

You can remove the YouTube app by highlighting it with the remote (but not pressing OK to open) then press * on the remote and the option to remove will appear, but unfortunately anyone can go to the App Store and install it again. if it is a persistent problem for you you might want to consider a Roku box rather than a NOW TV box as these do allow you to control exactly which apps appear and prevent children from installing apps themselves (although if you use the NOW TV box to watch Freeview channels via an aerial none of the Roku boxes can do this).

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

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16 Replies
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Athough it is possible to delete most 'apps' from your 'My Apps' area (ie: direct access/view), there's currently no method of stopping people re-installing them from the 'App Store'... Indeed, most kids can work out how to do this Smiley Surprised

 

EDIT: This situation is the same for most 'smart' TV's too...

 

 

Cheers

Andy
Legend 5
Legend 5

@Anonymous User

 

You can remove the YouTube app by highlighting it with the remote (but not pressing OK to open) then press * on the remote and the option to remove will appear, but unfortunately anyone can go to the App Store and install it again. if it is a persistent problem for you you might want to consider a Roku box rather than a NOW TV box as these do allow you to control exactly which apps appear and prevent children from installing apps themselves (although if you use the NOW TV box to watch Freeview channels via an aerial none of the Roku boxes can do this).

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Thank you i'll give it a go at removing it. See how it goes then if she continues to reinstall she will be having the other box. Thanks again
SeeMoreDigital
Legend 5
Legend 5

Sadly it took one of my friends 6 year old less than a day to work out how to re-install all the apps they didn't want her to access Smiley Surprised

 

Anyway... good luck 😉

Anonymous User
Not applicable

Its so annoying that there isnt a lock of any sort that can be put on to stop young children accessing it. You have people on the the tv on about keeping your kids safe online but then no tidy measures are provided to help parents ensure so. Bloody stupid! 😤😤
SeeMoreDigital
Legend 5
Legend 5


@Anonymous User wrote:
Its so annoying that there isnt a lock of any sort that can be put on to stop young children accessing it. 

Indeed @Anonymous User,

 

Like I mentioned before, the situation is the same for most 'smart' TV's too Smiley Mad

 

Andy
Legend 5
Legend 5

@Anonymous User I've asked the community manager to place a request for a Channel PIN to control which apps are on the box and stop children installing apps in the Ideas Board of the forum. You,ll find it here

 

https://community.nowtv.com/t5/Ideas-for-NOW-TV/Channel-Store-PIN-request-for-NOW-TV-boxes/idc-p/437595#M6480

 

If you take a moment to vote and/or leave a comment there to show your support you never know it might be something they implement in the future.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

The link doesn't work! it says I do not have permission!

Anonymous User
Not applicable

My 3 year old discovered how to reinstall this within minutes of me deleting it! I’ve given up. 

However, just realised we’ve lost the remote and are using app’s to control it, so may be able to delete it for a while now as he can’t access my phone without me 😉

Anonymous User
Not applicable

Nowtv have ABSOLUTLEY NOT provided a solution despite proclaiming that it has. Once youtube is deleted a child can simply add it again.

It appears that the only 'solution' is to cancel Now TV altogether and find a new service - perhaps Virgin tv? as there is no way to protect Children form Youtube in the Nowtv system. It's an absolute disgrace to allow access to children.

Saint1976
Elite 3

@Anonymous User the solutions in threads are marked by other commenters, not NowTV. 

 

As for it being a disgrace to allow children access to YouTube, well, you as the owner of the NowTV device have the ultimate control on who has access.

 

Unplug the stick or take away the remote in the same manner that you'd put matches out of reach, lock knives away or ensure children don't have access to car keys.

Anonymous User
Not applicable

You obviously have no concern on child safeguarding here.


Saint1976
Elite 3

@Anonymous User contrary to what you think, I do.

 

My 10 year old step daughter is only allowed to use NowTV when we're in the room. When we're not in the room she has free run of terrestrial TV. The NowTV remote is hidden and out of reach.

 

She has a tablet linked to my partner's Android account and can't install apps without her permission.

 

If NowTV (or any other service) don't provide a way of blocking apps, create your own way - hide the remote/device.

 

 

 

 

Anonymous User
Not applicable

Thank you, yes it’s been removed from the room now, she can watch it down stairs with us but not alone, we don’t have terrestrial tv, I’ve managed to block her from adding it in the Xbox too, my daughter is ASD and very clever she can work these things so easily. It blows my mind. And with YouTube there is so much rubbish which can skew children’s minds. I just want to protect all my children as much as possible. I am part of a child protect organisation. And I’ve seen first hand what kinds of damage does to children’s minds, behaviour and mental health.
StevePNicolaW
Mentor

Apologies if this offends, but responsibility starts at home.

 

YOU should be policing this yourself to start with, not absolving it and blaming others for it.

How many children aged 6 have a tv in their room? at that age a kids room is for playing in and sleeping. My step children (4) didn't and the 4 year old son of one of them certainly won't, 

I was 11 before I had a tv in my room.

 

As part of this child protect organisation, surely their message is that the responsibility begins with their parent/ guardian.

I'm surprised, considering the work you do that you're so easily absolving your responsibility to your daughter when you must deal with loads of kids every day whose parents have done this exact thing?

KevAndGizmo
Newbie

Hey isnt it ridiculous though that everything else you need some kind of subscription or at least log in to access whereas youtube is freely accessible to all. And instead of legit film makers with watersheds and some level of consciousness as whats widely accepted as suitable content, youtube is pretty much unmoderated and quite often ridiculously unsuitable content for kids because its all encompassing non age oriented content. The way the auto play works on algorithms can offer quite unsuitable suggestions for the unsuspecting viewer, for example while watching 'baby' TV programmes, youtube kept suggesting live birth programmes for my child. Now there's baby and there's baby. Some of the thumbnails...! I mean I'm pretty open minded but cheeses. 

I believe as we, as parents and step parents have wandered onto this thread and we have good supervision of our kids, but there should defo be a barrier to protect kids who will end up messed up by the simple action of pressing a button and not having the benefit of parents who give a