06-06-2020 13:25
For the past week or so our home menu and TV guide just won’t load, we have done the obvious turn off and on, unplug, reset, reboot, press home 5x and FF and RW, we have run out of ideas to try to figure out a way to get it back, but it simply just doesn’t appear, any ideas of how to get it back?!
10-06-2020 8:14
@Anonymous User
What device?
If the Stick, are you holding the reset button in for 15 seconds, as a blip on it just gives you a reboot, not a reset?
10-06-2020 9:11
22-06-2020 7:53
exact same problem, I just wonder if lots of people are having the same issue.
22-06-2020 8:21
I am currently having the same issue. The only things I can watch is via the app. Now tv have said to me that they not heard about this before. It's frustrating. Have you got your issue sorted?
11-07-2021 11:59
Did you get this fixed, happening here now.
11-07-2021 12:52
@Anonymous User
Have you tried to unplug your box and router for a few minutes?
https://help.nowtv.com/article/troubleshooting-now-box-stick
Worst case, you set your box back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
11-07-2021 13:08
11-07-2021 13:46
@Anonymous User
Then next attempt is to set the box back to factory settings.