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Anonymous User
Not applicable

Home and TV guide not loading?!?

For the past week or so our home menu and TV guide just won’t load, we have done the obvious turn off and on, unplug, reset, reboot, press home 5x and FF and RW, we have run out of ideas to try to figure out a way to get it back, but it simply just doesn’t appear, any ideas of how to get it back?! 

8 REPLIES 8
RoyB
Legend

@Anonymous User 

 

What device?

 

If the Stick, are you holding the reset button in for 15 seconds, as a blip on it just gives you a reboot, not a reset?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
It’s the box, however my partner contacted nowtv on twitter and it is apparently a glitch type issue so I assume they are looking into doing a software update to fix it, thanks for the reply though 🙂
Anonymous User
Not applicable

exact same problem, I just wonder if lots of people are having the same issue.

Anonymous User
Not applicable

I am currently having the same issue. The only things I can watch is via the app. Now tv have said to me that they not heard about this before. It's frustrating. Have you got your issue sorted? 

Anonymous User
Not applicable

Did you get this fixed, happening here now.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to unplug your box and router for a few minutes? 

 

https://help.nowtv.com/article/troubleshooting-now-box-stick

Worst case, you set your box back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Yeah, tried the obvious off and on, reset like Op
gavs82008
Legend 5
Legend 5

@Anonymous User 

Then next attempt is to set the box back to factory settings.

FYI that I do not work for NOW, just a NOW customer trying to help