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Mentor

Has anyone managed to re register for Sky Sports Box Office?

 I got an email from Sky Sports Box Office, telling me I needed to re register.   So I pressed the "re register" button included in the email, but it just takes me to a screen where I can purchase the latest boxing match?   There's an option to sign in, but not to re register?     

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Legend 5
Legend 5

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @Barbados98 

 

See if anything in this link below helps.

 

If having trouble to re register with Sky Sports Box Office, then maybe try a different internet browser.

 

https://community.nowtv.com/t5/NOW-TV-Stick/Sky-Sports-Box-Office-question/m-p/506024

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Mentor

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @schnapps 

 

Thanks for your reply - I tried a different browser but got the same results.  I'm still wondering if Sky mean you need to start from scratch and set up a new account?    The term "re register" is misleading if they mean "set up a new account." 

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Legend 5
Legend 5

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @Barbados98 

 

Reading the FAQ on the Sky Box Office link my understanding is you need to setup a new account if you previously registered with Sky Box Office before the 5th of August 2019.

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Observer

Re: Has anyone managed to re register for Sky Sports Box Office?

We started again from scratch but now it’s saying there’s no internet connection even though everything else is working fine. Anyone else solved this problem? 

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Legend 5
Legend 5

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @Saz17 

 

Looks like you may need to update the Sky Sports Box Office App according to the screen shot taken from the NowTV service help centre on their website.

 

Have a read of this screen shot below on how to fix it.

 

Screenshot_2019-08-31-20-13-02.png

 

 

 

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Observer

Re: Has anyone managed to re register for Sky Sports Box Office?

I have a similar problem, I downloaded then Box Office app but it says there is no internet connection, my connection is excellent.

 

it says to update the app via the channel store, can anyone advise what that is please?

 

thanks

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Legend 5
Legend 5

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @Adamski1 

 

Firstly check if you have the latest software version of the Sky Sports Box Office App which i believe is version 2.37 build 1.

 

You can check this by going into the NowTV Box or Stick under My Apps and highlight the Sky Box Office App and then click on the star * button on your NowTV remote controller.

 

If it is not showing version 2.37 build 1, then go to the App Store on your NowTV box or stick and highlight the Sky Sports Box Office App and press the OK button on the remote, then hopefully there will be an option to update the App or launch it.

 

I haven't paid for the event so unfortunately i won't be able to test it out to see if the above works at my end.

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Observer

Re: Has anyone managed to re register for Sky Sports Box Office?

Thanks for the info. It’s version 1.6 but it’s not giving me the option of updating unfortunately. 

 

Ive removed the app and added it again but it’s still the same.

 

totally stumped which is annoying

😞

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Legend 5
Legend 5

Re: Has anyone managed to re register for Sky Sports Box Office?

Hi @Adamski1 

 

That's strange the only other thing i can think of is to try a forced software update on your NowTV box or stick by following step 6 on this link, then after a forced software update try going back into the My Apps & Apps Store to see if there is an option to update the Sky Sports Box Office App to version 2.37 build 1.?

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

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