cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎17-03-2018 14:30

Hardware trial ... no info

I have today revieved a my hardware.

As I didn't order one and it is of a type not shown on the website i can only assume that I am part of a hardware trial.

 

However, I have been sent no instructions or info on the trial. I did a live chat with customer services who weren't really of any help.

Admins please get in touch if you can shed some light on this.

 

To everyone else ...... please don't ask any questions about the trial as you know i cannot answer them.

0
1 Solution
Andy
Legend 5
Legend 5
‎17-03-2018 14:54

In response to Anonymous User

@Anonymous User You usually get an acceptance email so I would also check your junk/spam folders and also drop the trial manager an email on the address mentioned just to check they have the correct email address for you to send tasks to moving forward. As mentioned any questions also send them there in the first instance although if you get no replies or contact you can always send a PM to the community manager @Karl-F on here (link to PM on his profile) and he can help you out. 

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

View solution in original post

0
21 Replies
Karl-F
Community Manager
Community Manager
‎28-03-2018 14:09

In response to Andy

Hi All, 

 

At this moment in time, we do not have a private board set up for this current trial. 

 

I'll drop an email to our trials team to see what their plan is, they may not run a trial board at this stage. 

 

You should have received an email that contains a link to a report form, but I'll double check with the trials team to see what's going on here. 

 

Thanks, 

Karl