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Anonymous User
Not applicable

HELP! No Subtitles

I have noticed the subtitles button has appeared on a lot of shows, but even when switched on, they do not appear.

I have done a software update, but still nothing. I am using a smart box. Is there a fault with the box or are they still not being transmitted?

Any help appreciated.

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Does any TV programmes that show the subtitles symbol work ?

If not, perhaps go into your smart box settings and select captions to make sure under captions mode it says "On always" and the tick is not next to Off.

Anonymous User
Not applicable

Yip, subtitles have always been set to ‘always on’ but I now found they started working a few minutes after I did an update but the next morning, they have disappeared again. Most frustrating!