15-09-2018 19:18
I have noticed the subtitles button has appeared on a lot of shows, but even when switched on, they do not appear.
I have done a software update, but still nothing. I am using a smart box. Is there a fault with the box or are they still not being transmitted?
Any help appreciated.
15-09-2018 19:23
Hi @Anonymous User
Does any TV programmes that show the subtitles symbol work ?
If not, perhaps go into your smart box settings and select captions to make sure under captions mode it says "On always" and the tick is not next to Off.
16-09-2018 8:17
Yip, subtitles have always been set to ‘always on’ but I now found they started working a few minutes after I did an update but the next morning, they have disappeared again. Most frustrating!