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NickiW27
Mentor

HELP! BT TV

@ links to members

Hi all, new here and trying to find my way around. We joined BT TV and have NOW TV as part of their package. Long story short, BT TV have turned out to be rubbish and we want to leave but want to keep NOW TV. Do we have to order a Smart Box if so how? Can't see an option to do this anywhere! Our TV isn't up to date enough to have a stick instead. Do we have to close our NOW TV account through BT and open up a new account? Very confused!! Help needed please!

1 Solution
gavs82008
Legend 5
Legend 5

@NickiW27 

Just to follow up from the sound advice by @schnapps  NOW no longer produce the “Smart Box” up until late last year they were selling a Smart stick on the website. However stock has been extremely limited and regularly out of it.

 

If you are able to spend roughly £40-£50 as a recommendation I would strongly suggest to purchase an Amazon fire stick if you choose not to stick with using the BT YouView box based on the information given by @schnapps . The Amazon fire stick has a vast array of apps and has proven to be a hit with running the app NOW smoothly, in fact more smoothly than NOW branded devices.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

12 Replies
schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

You can still use your BT Youview box if you do manage to cancel your BT TV subscription.

 

Not sure about once you leave BT TV if you have to create a new NOW account or just use your existing email address and password.

 

If you are referring to a different television in your home, rather than the television connected to your BT Youview box, then the television needs a spare HDMI socket on it and you need a decent wifi coverage in the room (unless you are going to use Ethernet or powerline adapters).

 

 

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

Forgot to mention when you use the BT Youview box and not being a BT TV customer anymore you will not be able to watch NOW via the main BT TV Guide and won't have the live NOW recording feature.

 

Where you will have to watch all NOW content both live and on Demand via the NOW App on the Youview box which is what i do on my BT Youview box.

gavs82008
Legend 5
Legend 5

@NickiW27 

Just to follow up from the sound advice by @schnapps  NOW no longer produce the “Smart Box” up until late last year they were selling a Smart stick on the website. However stock has been extremely limited and regularly out of it.

 

If you are able to spend roughly £40-£50 as a recommendation I would strongly suggest to purchase an Amazon fire stick if you choose not to stick with using the BT YouView box based on the information given by @schnapps . The Amazon fire stick has a vast array of apps and has proven to be a hit with running the app NOW smoothly, in fact more smoothly than NOW branded devices.

FYI that I do not work for NOW, just a NOW customer trying to help
NickiW27
Mentor

Thanks that's good to know. Our TV doesn't have a USB stick port 😕 so this might be difficult. Don't BT take back their equipment if you cancel your contract with them? So the YouView box wouldn't be available to us either 🤔

 

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

You might be right about you have to return the BT Youview box where their policy changed when i left BT a few years back and kept my BT Box.

 

Maybe look on Gumtree , Free Ads, Ebay for an ex BT or TalkTalk Youview Box or look at a new retail Youview box.

 

Make sure the Youview box you pick up has the SCART output on it.

 

I am guessing you must be using SCART on your old television ?

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

if the box was supplied on or after the 13/12/2019 then it looks like it needs to be returned according to this

 

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo 

 

 

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

If you open this NOW help article below and click on the set top boxes section it will show which older Youview boxes are no longer supported if you are going down the second hand route.

 

You will have to do some research on the Youview box specification on which Youview box offers SCART output to your television (just in case any of the Youview boxes only supports HDMI only with no SCART where i am not familiar with all Youview box models).

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now 

 

Maybe consider the same BT Youview box model you currently have via the second hand market (i seen loads going cheap on Gumtree over the years).

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

Because i haven't used SCART in about 10 years, i am assuming you have used the NOW App on your existing BT Youview box and not watching NOW via the main BT TV Guide (because i am not familiar with SCART on Youview boxes if all Apps work over them)?

 

I am just asking to make sure the NOW App on your BT Youview box works over SCART before splashing out on a replacement Youview box.

 

Can't test my Youview box NOW App over SCART, because i haven't got a SCART cable in the house to test my box out on.

 

if you have been using the Youview NOW App on your television then you should be fine with SCART.

 

Its a shame your television doesn't support HDMI where you would have more hardware options and the picture would look much better than standard definition watching over SCART.

 

 

schnapps
Legend 5
Legend 5

Hi @NickiW27 

 

Another thing to mention is none of the discontinued NOW Boxes have a SCART connection on them like your Youview box.

 

If you are tied to SCART because of the age of your television, then a Youview box is the only option i can think of (unless you get a HDMI to SCART converter box which is messy or a newer second hand or new television that has HDMI on it).

DBull
Advocate

In my case, when BT did the hard sell of their latest package, which automatically includes Now Entertainment (which I don't want), they did NOT tell me that they would be cancelling my subscription to NOW sports, which still had four months to run until renewal. So when I went to log on, I got a message saying that my membership was no longer valid. I tried contacting now but was told that I had to take issue with BT. BT are such a bad company to deal with. I am considering taking my internet/phone/TV/email business elsewhere. This is the last straw.

 

gavs82008
Legend 5
Legend 5

@DBull 

Indeed if your billing is with BT for NOW then you have to go to BT to get anything resolved. 

Speaking of TV packages I understand that BT don’t sell their historic packages anymore and the entertainment membership of NOW is standard base package 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@DBull 

 

You have a communication failure with BT.

 

They should have asked you, when you took the Now Entertainment package, whether you had any existing Now memberships, and ported them over for you.

 

You should go back to BT and point this out.

 

I’m not sure what your financial loss is here; If you paid up front for a Now Sports deal, then presumably this was at less than £33/month, but BT should put you back where you were, with four months to go and nothing more to pay.

 

Or maybe you are paying month to month, at less than £33? In which case, BT should honour that arrangement, at that price, for the next four months.

 

Basically, when you get Now from BT, you are foregoing the chance to get a cheaper retention offer from Now directly, in exchange for being able to watch Now on the BT channels that match your membership, as if they were actually TV channels, and being able to record them also.

 

I hope you have figured out if this is the deal you really want.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.