@Anonymous User
You have a communication failure with BT.
They should have asked you, when you took the Now Entertainment package, whether you had any existing Now memberships, and ported them over for you.
You should go back to BT and point this out.
I’m not sure what your financial loss is here; If you paid up front for a Now Sports deal, then presumably this was at less than £33/month, but BT should put you back where you were, with four months to go and nothing more to pay.
Or maybe you are paying month to month, at less than £33? In which case, BT should honour that arrangement, at that price, for the next four months.
Basically, when you get Now from BT, you are foregoing the chance to get a cheaper retention offer from Now directly, in exchange for being able to watch Now on the BT channels that match your membership, as if they were actually TV channels, and being able to record them also.
I hope you have figured out if this is the deal you really want.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
