cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎03-10-2016 20:28

HD channels flicker at bottom of TV screen

Hi we have the new smart box and I've noticed that on the freeview HD channels it flickers at the bottom of the screen . Doesn't do it on any other channels only the HD ones . Any ideas why?

40 Replies
Anonymous User
Not applicable
‎14-10-2016 23:12

In response to Anonymous User

@Anonymous User

 

I see the desktop version of this site is better for adding links and files.

IMG_3534.JPG

 

 

 

 

 

 

 

 

 

 

Video of flashing lines

 

0
Anonymous User
Not applicable
‎17-10-2016 10:07

In response to Anonymous User

Hi @Anonymous User

 

Those links aren't working 😞 and on your other post it is just a picture of the back of your TV.

 

Would you be able to check those links or upload a short video so we can get this looked at.

 

Can you also just confirm the make of your TV 🙂

 

Andy

0
Anonymous User
Not applicable
‎17-10-2016 17:56

Hi @Anonymous User
The video is linked by the text 'Video of flashing lines', tap or click on it. My tv is a Panasonic and the photo picture is the model details. I hope these help.

Regards
Richard
jobbie8
Scholar
‎18-10-2016 10:28

Yes, my issue is the same as the posted video.
Anonymous User
Not applicable
‎26-11-2016 20:14

Having the same issue with 2 smart boxes. I've tried it on 2 different Sony TV'show, one running a Bravia3 engine and another a Brava 2. Same fault occurs on both in HD. Tried different HD cables, no issues on the TV's using their own built in free view tuner.
0
Anonymous User
Not applicable
‎26-11-2016 20:18

Oh and it only happens on full frame pictures, not when the black banners are there in anamorphic.
0
Anonymous User
Not applicable
‎06-12-2016 20:35

I Recently purchased a new sony bravia XD80 T.V and connected my now tv smart box via hdmi. I noticed a break in the image at the very bottom of the tv display, best described as a thin jumpy white line. This only occurs on Hd channels and when the box display is set at 1080p.

To note i tried a direct aerial connection to my t.v with no evidence of this break in screen. It seems to occur when connected via the now tv box and a 1080p display setting. The 720p setting is fine, however i would like to obtain the best viewing setting for my t.v. Any advice would be appreciated.

0
SeeMoreDigital
Legend 5
Legend 5
‎06-12-2016 20:40

In response to Anonymous User
@Anonymous User wrote:

I Recently purchased a new sony bravia XD80 T.V and connected my now tv smart box via hdmi....

Hi @Anonymous User,

 

What's the exact model number of your television?

 

 

Cheers

0
Anonymous User
Not applicable
‎07-12-2016 19:05

In response to SeeMoreDigital

HI,

 

The model of the TV is a Sony KD49XD8088BU 49 inch

0
Anonymous User
Not applicable
‎12-12-2016 13:16

I have the flicker on just HD channels, as far as I can see. I am interested to know if this problem is likely to be fixed by an update, or should I take my unit back and try another one or will it always give a slightly annoying HD picture with my set-up. The picture quality generally is very good, with greens slightly too blue, and it was for the HD I bought it as my Sony Full HD Smart TV only has an SD tuner.

 

The box serial number is 56866E953291

 

TV is Sony KDL-24EX320

 

Cheers,

RHA

0
Anonymous User
Not applicable
‎12-12-2016 23:19

I've got exactly the same problem on a PANASONIC TX-P42G15B. Everything is working fine, except when viewing live Freeview HD channels, you get this really annoying "flashing" at the bottom of the screen. This gets stupidly bad when viewing dark scenes and really spoils your experience of an otherwise great TV box. Unless someone from NOW TV acknowledges this problem, I'm going to take mine back to Agros as faulty and get an exchange. If that's got the same fault, I'll get a refund.

0
Anonymous User
Not applicable
‎31-12-2016 9:53

Same fault. Now TV box and 4k hisence tv two weeks old. White line flicking bottom of screen on dark or black sceens. Only on HD channels. Doesn't do it on 720 display. Doesnt do it with internal freeview tuner. Tried various HDMI cables including QED  reference cable. Come on now TV R&D guys you need to fix this. !!

0
Anonymous User
Not applicable
‎03-01-2017 22:26

Seeing exactly the same problem here on my 7+ year old Samsung TV. Bought the new Smart Box a couple of weeks ago and immediately noticed this flickering white line at the bottom of all Freeview HD channels. Very distracting during darker scenes. Dragon's Den on BBC Two HD was unwatchable for me with this issue.

I also see some distortion/mirroring at the bottom of the picture on all Freeview SD channels, this may or may not be connected to the flickering white line problem at the bottom of the HD channels, but don't get either of these issues on my satellite box connected to the same TV.

Set the output to 1080p on the box and overscan off on TV - on mine this is called 'Screen Fit' - so you see the full picture without loss to the edges and definition.

I would suggest Now TV seriously look into this as it's clear from this forum it is a problem and has been going on for too long now without a fix.
0
Anonymous User
Not applicable
‎05-01-2017 18:15

I have the exact same problem with my smart box which I have just started using. Something needs to be done about it, it can be very distracting!

0
SeeMoreDigital
Legend 5
Legend 5
‎05-01-2017 20:57

In response to Anonymous User
@Anonymous User wrote:

I have the exact same problem with my smart box which I have just started using. Something needs to be done about it, it can be very distracting!

Hi @Anonymous User,

 

What make and model of TV doe you have?

0
Anonymous User
Not applicable
‎06-01-2017 7:48

In response to SeeMoreDigital

The make and model of the TV has nothing to do with it. I have tried it on three completely different TV's and it does the same. There is clearly a fault with the boxes which needs to be addressed.

SeeMoreDigital
Legend 5
Legend 5
‎06-01-2017 8:12

In response to Anonymous User
@Anonymous User wrote:

The make and model of the TV has nothing to do with it. I have tried it on three completely different TV's and it does the same. There is clearly a fault with the boxes which needs to be addressed.

It's helpful to know the makes and models of all affected televisions, as it helps narrow down the issue to specific types of chip-sets!

0
Anonymous User
Not applicable
‎12-03-2017 15:53

Since the software update at the end of February the flickering problems that I was getting on my HD channels has been fixed.

 

Thank you for sorting this out!

SeeMoreDigital
Legend 5
Legend 5
‎13-03-2017 19:47

In response to Anonymous User

Hi @Anonymous User,

 

Thanks for reporting back 😉