03-10-2016 20:28
Hi we have the new smart box and I've noticed that on the freeview HD channels it flickers at the bottom of the screen . Doesn't do it on any other channels only the HD ones . Any ideas why?
10-10-2016 15:35
Hi @Anonymous User
Thanks for getting in touch with us! I'm sorry to hear that you've been having issues with the Smart Box.
Would you be able to try resetting it via the button on the base of the box?
Thanks,
Rob
NOW TV Team
10-10-2016 17:50
Hi @Anonymous User,
Out of interest... What's the make and model number of your television?
10-10-2016 18:04
10-10-2016 18:07
11-10-2016 19:16
12-10-2016 10:15
12-10-2016 12:52
I've done the same for my LG TV, changed from Just Scan to 16:9 so it overscans slightly to remove the issue. I just put it down the freeview HD signal asit had a problem before the smart box.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
12-10-2016 19:25
13-10-2016 13:09
what i really meant to say was that I put it down the the way the freeview hardware in the box is processing the issue.
I'm not so sure this is a recent issue, as (IIRC) I did quite a while ago (just after the trial ended, or very near the end of it).
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
14-10-2016 11:52
Hi all,
Sorry to hear about this issue.
Would it be possible to upload a picture/short video of the issue so we can get this looked into further.
Would you also be able to let us know the make and model of the TV that your box is connected to.
Thanks
Andy