HD channels flicker at bottom of TV screen

[Anonymous User]

Hi we have the new smart box and I've noticed that on the freeview HD channels it flickers at the bottom of the screen . Doesn't do it on any other channels only the HD ones . Any ideas why?

[Anonymous User]

Iv already reported this and there has been no fix so far, def an issue with these now tv boxes.

[Anonymous User]

@Anonymous User @Anonymous User I've used smart box for several months and not had this problem despite using internal aerial.

[Anonymous User]

I already started a thread on this and others had the same issue, no point in saying its not a problem, it is, i have 3 now tv boxes, only the smart tv box causes the problem.

[Anonymous User]

@Anonymous User I've just checked smart box on BBC1, BBC2, ITV1, Ch4 & Ch5 HD channels and I'm personally not getting this problem using my indoor aerial.

Only smart box has Freeview tuner so other NowTV boxes obviously not affected.

I'm not saying that you don't have this problem only that my box works fine and is an original trial box so in use for a long time.

I'd imagine that HD channels are more likely to be affected by signal strength.

[Anonymous User]

If I remember correctly this is not limited to ch 1-5 and HD, its numurous channels, as confirmed in my previous thread someone who had the trial box also had the same issue. Its a problem and various people have it.

[Anonymous User]

@Anonymous User

I don't doubt that you are getting this problem on your Smart Box.  However I have checked all the Freeview HD channels on my Smart Box and I am getting a perfectly stable picture, with no flicker at the bottom of the screen.  The serial number of my Smart Box is 568659459935.

Wlat

[Anonymous User]

I am sure you are not getting this problem but that doesnt really matter, there are numorous people who do have this issue, me being one and obviously would like it resolved.

Thanks

[Anonymous User]

OK, but how do you know the problem is due to something wrong with the Smart Box?   Yes, it might be ... but it could equally well be a feature of your television set, or the interface to it, or something about the incoming  digital TV signal.  There are a variety of possible explanations.

Good luck!

Wlat

[Anonymous User]

I too have this problem and it's on multiple channels not just HD. I got one of these boxes when there was an Amazon lighting deal, it never did this to begin with, I'm convinced a recent firmware update is the reason for it. I also noticed it was causing my tv to keep changing aspect ratios at the same time this flickering appeared. The tv is now set to fixed 16:9 instead of auto.

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us! I'm sorry to hear that you've been having issues with the Smart Box.

Would you be able to try resetting it via the button on the base of the box?

Thanks,

Rob

NOW TV Team

[SeeMoreDigital]

Hi @Anonymous User,

Out of interest... What's the make and model number of your television?

[Anonymous User]

Hi Rob

Thanks for the reply. The box is switched off at least once a day, however I've push to reset button and can still see as I'm watching BBC 1 HD flashing jumping up lines at the bottom of the screen. Firmware is also up to date according to the system update screen.

Regards
Richard

[Anonymous User]

Hi SeeMoreDigital

The TV is a Panasonic TX-L32E3B

Regards
Richard

[Anonymous User]

I have this problem too, not had it with previous box or any other device connected to to.

Obviously it is the box and not everyone else's other different various equipment.

I've tried different hdmi cables and nothing is working, the only way I'm able to resolve this my self is changing the display output to 720p. This of course is not ideal.

[jobbie8]

Yeah same problem here. HD channel's have a white flicker at the bottom of the screen.
I've always had my LG TV set to Just Scan, which shows all of the picture.
When I first got the Smart Box on release, I don't think I had the problem?
I can set my TV to 16.9 which zooms the picture in a little which of course 'solves' the problem.

[herojan]

I've done the same for my LG TV, changed from Just Scan to 16:9 so it overscans slightly to remove the issue. I just put it down the freeview HD signal asit had a problem before the smart box.

[Anonymous User]

I don't believe this is a freeview issue. The TV's own HD freeview receiver doesn't have this problem. My main viewing is on another TV with a Humax YouView box and this doesn't have this issue either. Both TV's have over scanning set to off as I like to view HD content in true 1080 lines. I'm confident this issue is the result of a recent firmware update and wasn't there before it. We really shouldn't have to set our TV's to over scan or the box to 720p to work around an issue.

[herojan]

what i really meant to say was that I put it down the the way the freeview hardware in the box is processing the issue.

I'm not so sure this is a recent issue, as (IIRC) I did quite a while ago (just after the trial ended, or very near the end of it).

[Anonymous User]

Hi all,

Sorry to hear about this issue.

Would it be possible to upload a picture/short video of the issue so we can get this looked into further.

Would you also be able to let us know the make and model of the TV that your box is connected to.

Thanks

Andy

[herojan]

I must apologise, I must be losing my faculties in my old age.

I checked my TV and it is set to Just Scan and I have no flicker on freeview, so I am talking rubbish.