Glitch on my box or everyones?

[Anonymous User]

New Smart box arrived today set it up and something isn't right. When I go into tv guide and select NOW TV then select what to watch the Now TV app fires up and I have to select the stream I want to watch again. Is this an issue with everyone's or just mine.

Also my box arrived with the seal cut, the remote bag open and the batteries lose in the box not in their usual shrink wrapped plastic - surely I've not been sent a returns unit as a new box already?

[Anonymous User]

Thanks for that @Anonymous User

Let me look into this for you.

[Anonymous User · Accepted solution]

Hi @Anonymous User,

I've just picked this one up from Andy and sent you an email to the address registered on your account.

Thanks,

Ryan
NOW TV Team

[Anonymous User]

Thanks Ryan, received and understood.