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Anonymous User
Not applicable

‎03-05-2018 19:24

Get in touch button not working

Can someone from NOWTV explain to me: -

 

1) Why I have been automatically subscribed and charged for a service I don't want (Kids Month Pass), without my consent.

2) How the bloody hell can I contact customer services to resolve this issue when the 'Get In Touch' button isn't working (have tried from 3 different browsers).

 

Basically why are you charging me for a service I didn't sign up to.  This is totally unethical and illegal.

 

I don't think I'lI ever make the mistake of using this shower of s*it company again.

2 REPLIES 2
Anonymous User
Not applicable

‎16-05-2018 8:41

Has anyone been able to get in touch with customer service? They've taken my 5 month voucher off my account even though there was at least 4 months to go, not great customer service as you can't get through to them!

Anonymous User
Not applicable

‎26-07-2019 11:27 - edited ‎26-07-2019 11:29

In response to Anonymous User's comment

No have not been able to contact anyone online as their Live Chat button does not work either, nor their technical check service. Have made cmplaints about this many times, they are well aware, and do nothing to rectify. You can ring them on 0800 759 1213 or make a complaint on Resolver.

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