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Scholar 3

Freeview update version 9.3.3 build 4104

@Simon-J

since my 3 freeview boxes updated the other day here’s a list of bugs I’m having in all 3 

keep getting signed out off now tv 

continue watching no longer remembers what I’ve watched or if I leave a programme after 20 minutes of watching and go back to watch I have to start from the beginning.

boxes no longer power off when tv is turned off 

tv guide on freeview no longer loads properly .

Has anyone else had these problems?A factory reset or router reset does not fix.

Are these updates even tested before release??

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Re: Freeview update version 9.3.3 build 4104

I've been getting frequent internet disconnections and re-connections, the TV is slow to load, other tabs on the TV guide (e.g. entertainment) just don't load and warnings saying that live TV channels haven't been set-up

 

Steve

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Scholar 3

Re: Freeview update version 9.3.3 build 4104

So the latest problem this update has given me I a message saying your now tv box is overheating,I assume this is because the auto power off is not working.

does anyone know if now tv are aware off the bugs in this update??

@schnapps @Simon-J

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Advocate

Re: Freeview update version 9.3.3 build 4104

I'm experiencing same issues.

Getting signed out of nowtv.

Box not switching off.

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Legend 5
Legend 5

Re: Freeview update version 9.3.3 build 4104

Hi @36deedee 

 

I don't work for NowTV and just a customer like all the NowTV Super Users on here.

 

Also i haven't used my NowTV Freeview box in a while (not one of my registered devices anymore) where i mainly use my NowTV 4K Box or Roku Stick Pus so i can't check for bugs or glitches on this device (unless NowTV want to grant me more registered and unlimited device swaps to help with finding bugs and glitches on their devices).

 

If you don't get a response from Simon The Community Manager, then either jump over to live chat or drop them a message via email or their web form (being a regular Forum contributor i am guessing you have the NowTV get in touch details).

 

Hope you get it fixed soon and it's a bug with the overheat warning message rather than the box overheating with a fan failure inside the box or continually running hot whilst idle.

 

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Elite

Re: Freeview update version 9.3.3 build 4104

@36deedee @Sy @Steven_keyte @schnapps 

It's not just the Freeview boxes. Both my black boxes have updated to the same build and I keep getting an offline message. I have to keep mashing the back button until it opens the homepage and then go to TV guide to find the channel I was watching but on a few occasions it says 'NowTV is currently unavailable'. There are serious issues with the build. Added to the issues with sport on youview and I'm close to calling it a day with the whole service. 

IMG_20201025_105200__01.jpg

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Re: Freeview update version 9.3.3 build 4104

Well, since the message on the NowTV website that they where aware of streaming issues on Friday evening, my box appears to be behaving itself, I used it all day yesterday with no issues, all the programme guides are loading OK, so in my case everything seems to be OK, the box even switches itself off when not in use, which it had stopped doing at one point,

 

Steve

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Expert

Re: Freeview update version 9.3.3 build 4104

I am the same my now tv smart box with Freeview is behaving itself since Friday. I have watching it yesterday for quite a while with no interruptions and the same today.

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Mentor

Re: Freeview update version 9.3.3 build 4104

I received the same update, although I haven't tested it much yet. But I do know that they haven't attempted to fix many of the freeview information screens yet.

 

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Multiplex-channels-no-signal/m-p/534752

 

@Simon-J 

@NOWTV-Team 

 

The signal condition is still 0% for all channels, despite the channels working. Hopefully you can report the bug to the correct people if it was missed before?

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Mentor

Re: Freeview update version 9.3.3 build 4104

And I can confirm that the box no longer shuts off if you turn off the TV while watching freeview.

 

I've also had the screensaver trigger once while watching freeview, which shouldn't happen as the TV isn't displaying a static screen. It never happened with 9.2.3 or any of the older firmwares.

 

How do these updates keep going out to people? It's as if nobody is testing them.

 

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