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36deedee
Expert

Freeview box update

Another update to my freeview box today to version 9.3.3 build 4104 

And again it’s don’t work properly freeview TV guide not loading properly and box not auto powering off,is anyone else having these problems??

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36deedee
Expert

Re: Freeview box update

@@Simon-j

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36deedee
Expert

Re: Freeview box update

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gavs82008
Legend 5
Legend 5

Re: Freeview box update

@36deedee 

Is this the smart box with aerial connection? 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Enapace
Expert 2

Re: Freeview box update

I’ve actually considered getting one of these second hand as they do seem useful but will wait till the bugs get worked out. 

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36deedee
Expert

Re: Freeview box update

@gavs82008 Yes it’s the freeview box with Aerial connection

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gavs82008
Legend 5
Legend 5

Re: Freeview box update

@36deedee 

Its a long shot, but have ytou tried putting it back to factory settings? This sometimes squashes any bugs that are on the system.

 

This link gives some troubleshooting, might help but might not. 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

One of its suggestions is to turn the router off for a bit then back on.

 

Worst case pop onto Live chat and they might be able to work something out.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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36deedee
Expert

Re: Freeview box update

@gavs82008 @I’ve tried the factory reset now when I get as far as entering the code on website it keeps saying Something went wrong I’ve waited to the code resets in 8 minutes and it’s still the same 

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gavs82008
Legend 5
Legend 5

Re: Freeview box update

@36deedee 

Very strange!

 

Best to maybe jump onto Live chat and report the fault. Use the link on the post above yours.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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