cancel
Showing results for 
Search instead for 
Did you mean: 
Tony26
Newbie

Re: Extremely poor picture quality

Bought a week pass to watch the masters and picture is unwatchable 80% of the time.

i have to keep going back out of the selected channel then back in and it seems fine for a couple of minutes then goes unwatchable again

complete waste of money

picture quality on Netflix amazon ect all perfect with no issues both on my lg tv and via the apple tv box.

note i have sane poor quality via apple tv also so there is no issue with my internet.

 

Not paying for this ever again.

0 Thanks
Reply
Colin16
Newbie

Re: Extremely poor picture quality

I watched the WBA v Villa game last night and as usual ( I never complain) the picture quality was poor of the game. The adverts were fine. My internet connection is good, I feel ripped off at the quality . The problem is I only buy it for the occasional game so don’t have time to ###### around changing all the settings, I just want to watch the game !!!! Amazon and Netflix work fine, adverts are fine, must be poor quality at source . I have a Samsung smart TV !!!

0 Thanks
Reply
OliverP1981
Mentor

Re: Extremely poor picture quality

Lol, I’m currently renting and where I’m renting the ISP is Now! Even with Now’s ISP the quality on my Apple TV is poor for Now TV and perfect for everything else.


It’s been like this for years and they still haven’t sorted it out so I have no choice but to leave Now TV. 

377B3422-A966-466E-9EBF-0D3DE359F3C2.jpeg

0 Thanks
Reply
robd2009
Newbie

Re: Extremely poor picture quality

I have a now tv stick on occasions it is great quality but on others its just constantly buffering. its not the internet connection because when i load the now tv app on my laptop its perfect

 

0 Thanks
Reply
Whitestoned
Advocate

Re: Extremely poor picture quality

Had a week long sports pass and when watching live games on fri, sat and sun each became unwatchable, pixelating even freezing and buffering. I am trying to contact Nowtv via live chat but that doesn't work. Went on to the fill a complaint form in but that's a total waste of space and my time. Can't fill in name or email on it has nowhere to type. The drop down menu for select  reason not working either. Garbage. Just how am I supposed to make any contact?

0 Thanks
Reply
Highlighted
RoyB Legend 5
Legend 5

Re: Extremely poor picture quality

Hi @Whitestoned 

 

You don’t say how you tried to watch NowTV - the current boxes and the Stick seem to give the best experience.

 

But yes, you need to talk to NowTV about this, and Live Chat is the mechanism to use.

 

Here’s the unvarying advice I give about this (other advisors are available), and note particularly, as you have tried and failed before on this, my final comments about using an alternative browser.

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

 

 


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Whitestoned
Advocate

Re: Extremely poor picture quality

Changing browser as you suggested solved the contacting NowTv problem on laptop which I have now done.

As regards devices I was using, both are relatively newish. A white box and in a smart tv I use a stick. I've read other posts on here and it seems I'm not the only person with this problem.

0 Thanks
Reply