Error 009

[Anonymous User]

Guys 2 days ago my box wouldn't connect to internet, I've reset router and the now TV box, still won't connect, it finds the signal but error 009 comes up all the time, it's worked fine since I've had it but all of a sudden , nothing ... Nothing has changed with the internet I don't understand it

[Anonymous User]

@Tony-D

Nope nothing same error

[Tony-D]

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@Anonymous User wrote:

@Tony-D

Nope nothing same error

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Who is your internet provider @Anonymous User ?

[Anonymous User]

Virgin it's a hub 3 , I don't understand how it would suddenly stop after working fine for so long

@Tony-D

[Tony-D]

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@Anonymous User wrote:

Virgin it's a hub 3 , I don't understand how it would suddenly stop after working fine for so long

@Tony-D

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Long shot but try this for me @Anonymous User

Using the Now TV box remote, press the following buttons in order:

Home Button 5 times
FF 1 time
Play 1 time
RW 1 time
Play 1 time
FF 1 time

In the menu that appears select 'Disable network pings'

[Anonymous User]

@Tony-D

Yep done that and restarted the smart box, nothing I'm afraid

[Anonymous User]

@Tony-D

Right it's connecting via hotspot but how do I switch it back to virgin as this will chew my data up?

[Tony-D]

Change to the Virng Router now via Network Settings and make sure pings are still disabled @Anonymous User

[Anonymous User]

@Tony-D

Tried it but didn't work unfortunately

[Tony-D]

@Anonymous User Damn 😞 Is there any way you can do a hard wired connection just to test?

[Anonymous User]

@Tony-D

Afraid not router is downstairs and no cable either , 

I tried calling virgin but they said it's working fine