Entertainment Pass

[Anonymous User]

I've bought a Smart Box with five months entertainment included. Unfortunately my account will not accept the redemption code.

Regards

Tim

[Andy]

@Anonymous User

Welcome to the forum.

Assuming you've managed to set up your NOW TV account with payment details correctly (there is a slight payment issue at moment so if you run into that try again later) then the usual cause of this is misreading the code on the voucher. Try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ) etc

The following help page gives more advice

http://help.nowtv.com/article/Code-not-valid


If you are still stuck, go to

http://help.nowtv.com/contact-us/Code-not-valid

and choose the option to Start Live Chat who can check the code for you.

[SeeMoreDigital]

Hi and welcome to the forum,

If you are a new NOW TV customer, the 'voucher pass codes' can be a little confusing. Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working!

Cheers

[mark_suff]

The one that catches a lot of people out when entering codes (including myself) is o (letter) and 0 (number).  Now I tend to buy passes from Game who send code in email and I just cut & paste it in, saves me bother that way.

Mark.