The smart box was the first and only box where it had an aerial connection.
Like I mentioned your best bet is to have a look on Amazon to see if you can find one there.
@Anonymous User @Anonymous User
A suggestion is to ensure software and app is fully updated.
Another suggestion is to set the box to factory settings as this often squashes bugs on the system.
Then worst case to report the fault directly with Now TV by either Live chat
Just make sure to click “chat online” within the green box
Or send an email to the address found in the picture below
The more I look into it, the more I think it is the London Live channel itself, I have two of the Now TV/Freeview boxes, its the same on both, they are both completely up to date, the other stations that are on channel 35 are fine, Sony, Sony Movies, etc
This is most likely an issue with the channel itself, or your local Freeview Transmitter. I’d suggest contacting London Live so they can look into it, unfortunately it’s nothing to do with Now TV.
You have to be more specific, because there are local variations of BBC and ITV channels.
There is no channel called London.
The Local multiplex is transmitted at a lower power so your setup with the NowTv box is struggling to receive this lower strength signal. Whether this is down to the receiver in the NowTv box or how you are splitting the signal from your aerial given that you mentioned you are able to get good sound from another Freeview set up you have elsewhere in your house?
You could try swapping your Freeview equipment around and see what results you get. Does the NowTv box give the same result in the other room, etc?
The NowTV stick doesn't provide any access to Freeview. Your kitchen tv either has another device attached to it that has a Freeview receiver or the tv has its own internal receiver. What is the aerial plugged into?
Either way if you are using the same aerial for your kitchen and bedroom the signal is being split which may be the cause or if you are using two different aerials then then that may explain the difference.
Also, Freeview receivers vary in their abilities and the one in the kitchen may be better than the one in your bedroom.
Agreed the Smart Box was the only Now TV device that provided “Freeview” because of the aerial connection.
In my personal opinion the Smart Box was the best device they did and the Stick is a big downgrade.
Granted most of the “Freeview” channels can be accessed via apps such as iPlayer, ITV hub, All4, My5, UKTV. That being said, I live in a new build, don’t have Sky TV, or an aerial. All my TV is through streaming services via my Somy Bravia Android TV. Have never looked back and thought I need to get an aerial or a satellite for Sky TV.
Personally I feel that Sky, BT and Virgin TV are massively overpriced and don’t offer the same straightforward methods of easy multi-room viewing access. Whereas a Smart TV or Fire stick is all you need and you’ll have access to the same apps and “content” as you would on the living room TV.
I am using the same aerial but sorry I got a bit confused as obvs the stick doesnt provide access to free view. I only purchased this so I could access catch up in the kitchen.
So do you think if I bought an updated Smart box it would be ok
You’ll be lucky to find a Now TV smart box because it’s a discontinued product now.
If you check Amazon you might find one there.
The apps available for the Now TV stick are listed here