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Chris681
Scholar

Distorted sound on London Live channel only

Hi

Does anyone else have this issue. It affects London Live channel only and has been happening for ages now

Thanks in advance

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1 Solution

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gavs82008
Legend 5
Legend 5

Re: Distorted sound on London Live channel only

@Chris681 
The smart box was the first and only box where it had an aerial connection. 

Like I mentioned your best bet is to have a look on Amazon to see if you can find one there.

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TraceyG67
Advocate

Re: Distorted sound on London Live channel only

I have exactly the same problem, had it for ages on both of my boxes, came on here to see if it could be solved 🤔🤔

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gavs82008
Legend 5
Legend 5

Re: Distorted sound on London Live channel only

@Chris681 @TraceyG67 

A suggestion is to ensure software and app is fully updated.

 

Another suggestion is to set the box to factory settings as this often squashes bugs on the system. 

Then worst case to report the fault directly with Now TV by either Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box

 

Or send an email to the address found in the picture below

000283E9-737F-4981-B7B2-5AF07DFE5FA5.jpeg

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Chris681
Scholar

Re: Distorted sound on London Live channel only

Looks like no one has the answer🙄🙄

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Mikeaj96
Scholar

Re: Distorted sound on London Live channel only

@Chris681 

 

This is most likely an issue with the channel itself, or your local Freeview Transmitter. I’d suggest contacting London Live so they can look into it, unfortunately it’s nothing to do with Now TV.

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Chris681
Scholar

Re: Distorted sound on London Live channel only

Thank you .  I will do that as it is one of the channels I like to watch 😀

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Chris681
Scholar

Re: Distorted sound on London Live channel only

Someone has just replied and suggested it’s probably to do with the transmitter in my area

May I ask which area of London you live?

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Chris681
Scholar

Re: Distorted sound on London Live channel only

It just seems strange as I also have sky and free view tv but this only happens through the now tv smart box I have in the bedroom 

Do you still think it’s nothing to do with Now tv? 
Thanks

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gavs82008
Legend 5
Legend 5

Re: Distorted sound on London Live channel only

@Chris681 

Is this relating to the BBC channel? 

As a suggestion you can always watch the channel on the iPlayer? 

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Chris681
Scholar

Re: Distorted sound on London Live channel only

No it’s only on the London Live channel 

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