20-12-2020 22:40
Hi
Does anyone else have this issue. It affects London Live channel only and has been happening for ages now
Thanks in advance
Solved! Go to Solution.
26-12-2020 18:08
@Anonymous User
The smart box was the first and only box where it had an aerial connection.
Like I mentioned your best bet is to have a look on Amazon to see if you can find one there.
25-12-2020 7:45
I have exactly the same problem, had it for ages on both of my boxes, came on here to see if it could be solved 🤔🤔
25-12-2020 11:13
@Anonymous User @Anonymous User
A suggestion is to ensure software and app is fully updated.
Another suggestion is to set the box to factory settings as this often squashes bugs on the system.
Then worst case to report the fault directly with Now TV by either Live chat
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box
Or send an email to the address found in the picture below
25-12-2020 23:53
The more I look into it, the more I think it is the London Live channel itself, I have two of the Now TV/Freeview boxes, its the same on both, they are both completely up to date, the other stations that are on channel 35 are fine, Sony, Sony Movies, etc
25-12-2020 11:45
Looks like no one has the answer🙄🙄
25-12-2020 11:50
@Anonymous User
This is most likely an issue with the channel itself, or your local Freeview Transmitter. I’d suggest contacting London Live so they can look into it, unfortunately it’s nothing to do with Now TV.
25-12-2020 11:53
Thank you . I will do that as it is one of the channels I like to watch 😀
25-12-2020 12:41
It just seems strange as I also have sky and free view tv but this only happens through the now tv smart box I have in the bedroom
Do you still think it’s nothing to do with Now tv?
Thanks
25-12-2020 11:55
Someone has just replied and suggested it’s probably to do with the transmitter in my area
May I ask which area of London you live?
25-12-2020 12:42
@Anonymous User
Is this relating to the BBC channel?
As a suggestion you can always watch the channel on the iPlayer?