15-02-2022 19:36
Help!! I’ve been trying for what feels like forever. My tv when I turn on my box is pixilated and I can’t see anything, I’ve tried unplugging, resetting, EVERYTHING! Is my device faulty??
15-02-2022 21:12
@Anonymous User
Is your box connected via Ethernet?
Have you set the box back to factory settings?
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
15-02-2022 21:12 - edited 15-02-2022 21:14
@Anonymous User
Are you talking about broadcast TV from the Smart Box?
Is catchup on the Smart Box OK, or does that pixelate also?
If, as a test, you unplug the aerial from the Smart Box, plug it directly into the aerial socket on the TV, tune the TV, and then try to watch a broadcast programme on the same channel that would pixelate on the Smart Box, is it OK directly on the TV, or does it still pixelate?