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Pompoko77
Advocate

Cookie consent

Hello 

 

I've just switched on my NowTV box and I have a screen asking me pick either  allow all cookies or more cookie options but the screen is stuck!. I keep pressing ok and nothing appems.I've tried using the directional arrows,nothing still. I've turned my box off and left it for a few minutes and it's still the same.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Pompoko77 

Try performing a factory reset to the device to see if that solves the issue. It’ll be a bit extreme and you’ll need to log back in to your apps etc but usually it resolves random bugs.

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Pompoko77 

Try performing a factory reset to the device to see if that solves the issue. It’ll be a bit extreme and you’ll need to log back in to your apps etc but usually it resolves random bugs.

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Pompoko77
Advocate

Hiya

 

I was just thinking about doing this when all of a sudden it excepted me pressing ok,must have been a glitch 🙄. Thank you for your reply 

gavs82008
Legend 5
Legend 5

@Pompoko77 

Haha brilliant, it was scared of being wiped back to scratch to make it work.

 

Glad it’s working again 😎

FYI that I do not work for NOW, just a NOW customer trying to help