21-01-2018 21:36
24-01-2018 13:07
24-01-2018 13:12
Hi @Anonymous User
More information here how to setup a guest network with Virgin, click on your Router model and follow the instructions.
24-01-2018 13:39
24-01-2018 13:44 - edited 24-01-2018 13:47
Hi @Anonymous User
I am on BT and never used Virgin to be honest.
Have you gone into the WiFi settings on all your devices to select the new guest network name on the list of available WiFi names found ?
Would have thought you can select what devices (i.e. Nowtv box) that was used on the guest network and left everything else on your normal WiFi network.
Hopefully a Virgin Hub owner on here will come to your rescue.
24-01-2018 14:17
01-06-2018 9:15
i have had the same problem over the past 2 weeks and nothing has resolved it. Many hours wasted in Help Centre. I bought the Smart box in November and had no problems with it until 2 weeks ago
18-06-2018 16:37
I've had a Now TV smart box for some time and never had a problem. However, I've just bought a Now TV stick, and it was cutting out (going to the blue screen) every few seconds.
I tried a few things, including powering it from the mains instead of the USB port on the TV, and eventually altered my screen settings from 'auto' to 1080. This seems to have cured the problem for me.
I hope this helps.....😉
30-08-2018 11:35
It is one hundred percent the smart box that keeps dropping internet connection than comes right back stalling the film or whatever I am watching. The reason I say this in becouse the now TV app on connected to the same TV and same isp and internet connection works perfectly.
20-10-2018 17:22
I have the same problem but it's with the chrome cast. And I've just upgraded to fibre. I have no problem with any other app. I'm thinking of getting the box or the new TV stick but I'm hesitant now.
06-03-2020 22:21
I have exactly the same problem! Tried contacting NOW they palmed me off, told me to buy a booster which I have, nothing has changed? I cannot watch a film in full making this unusable.....