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DWC1
Advocate

Constant blue light on NOW TV box

Help! Our NOW TV box blue light has suddenly stuck solid blue and will not allow us to move more than twice using the remote control without getting stuck entirely. Have done soft reset on bottom of NOW TV box and have tried to do hard reset but it won't allow us to get far enough through the process to do so.
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5 Replies
SeeMoreDigital
Legend 5
Legend 5

Re: Constant blue light on NOW TV box

Hi and welcome to the forum @DWC1,

 

First things first. Can you please confirm the model of your NOW TV playback device?

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

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DWC1
Advocate

Re: Constant blue light on NOW TV box

Hi, it's the NOW TV smart 4500sk box
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schnapps
Legend 5
Legend 5

Re: Constant blue light on NOW TV box

@DWC1

 

I am guessing you have tried replacing the batteries on the remote controller.

 

Also, do you own either a smart phone or tablet, if so have you tried the free Roku remote control App from your device App Store to see if that works on your smart box.

 

If the Roku remote control app works on the box then maybe you can go into the box menu settings to undertake a factory reset.

 

Please by aware that once you factory reset the box you will need a fully functional nowtv remote controller to setup the box again from scratch (the Roku app will not work for initial setting up of the NowTV box).

 

If the smart box is in the warranty period and the Roku remote App works, i would try a factory reset on the box because you got nothing to lose and if you can not setup the box again you can always get a replacement.

 

Should the box be out of warranty, then you may have to stick with the Roku App or take a gamble on a replacement remote controller (unless you have either an older white or black nowtv remote controller spare in the house).

 

There is no guarantee that a replacement remote would solve the issue, there could be a problem with the IR receiver on the box or some other inherent fault.

 

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Eushavio52
Newbie

Re: Constant blue light on NOW TV box

Tried reset but still no signal

 

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Eushavio52
Newbie

Re: Constant blue light on NOW TV box

4500SK model no. Blue light reset makes no difference

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