18-02-2018 17:49
18-02-2018 17:59
@Anonymous User
Welcome to the forum. It's an issue that seems to have cropped up with the latest update and seems to affect Virgin users specifically. Have a look at the following thread to read what people have tried with (limited) success (usually around connecting to a guest wifi network instead).
https://community.nowtv.com/t5/NOW-TV-Smart-Box/Internet-Connection/td-p/454826
18-02-2018 17:59
Hi @Anonymous User
Seems that you are not alone, where Virgin Media Broadband customers have reported issues with lost internet connections when using the nowtv boxes since the latest update.
https://community.nowtv.com/t5/NOW-TV-Smart-Box/Internet-Connection/td-p/454826