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Babs37
Advocate

Charged £18 on day one

had box for one day 

charged £18 today why?

I was under the impression that I pay monthly starting 25th April?

 

Im 82 and completely confused...

2 REPLIES 2
starman73
Elite

You need to explain what you have done so someone can assist.

 

  • What pass have you bought?
  • When did you buy it?
  • Did you take the 7 day trial?
  • Is it a new account?
  • Did you have an existing account?
  • How do you know you have paid £18?
  • What are you seeing under Bills & Payments?
  • What are you seeing under Passes & Vouchers?
  • What are you seeing under Personal Details? 
  • What emails have you received?
schnapps
Legend 5
Legend 5

Hi @Babs37 

 

I was wondering have you just joined NowTV Broadband and your activation date went live on the 25th of March ?

 

If so, this is standard & normal when the first payment will be on the date of when your internet & phone went live and then there will be a monthly recurring payment on the 25th of each month there after.