cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Kayleigh
Advocate

Cant get past the 6 digit code. Oops something went wrong.

Live chat have been as much use as a chocolate for guard. This has frustrated me to the point I have cancelled every service I have with them to another provider all together. I got a 4k smart box for my daughters room. Went through the set up. Got a 6 digit code. Input the code. Passes screen comes up. Press continue. Screen says hello kayleigh is this you. Press yes and continue. Then it says oops something went wrong at our end. On several devices and browsers this is happening. I've spent 6 hours between live chat and telephone calls and not one person knows what to do. They keep referring me to live chat. At one point I spoke to 5 advisors online who kept referring me to the relevant team which then lead to me having to explain all over again the entire problem. Then the icing on the cake has come.... they closed my complaint lol. When no response or resolution has been given after they requested box serial number and place of purchase.

Labels (2)
0 Thanks
Reply
6 Replies
schnapps Legend 5
Legend 5

Re: Cant get past the 6 digit code. Oops something went wrong.

Hi @Kayleigh 

 

Bit of a long shot i am assuming your bank card details are up to date on the NowTV system ?

0 Thanks
Reply
Kayleigh
Advocate

Re: Cant get past the 6 digit code. Oops something went wrong.

Yes. All payments are up to date. For broadband and passes.

0 Thanks
Reply
Kayleigh
Advocate

Re: Cant get past the 6 digit code. Oops something went wrong.

Accounts on the phone said all was in good stead. Payments went due until 10th. @schnapps 

0 Thanks
Reply
schnapps Legend 5
Legend 5

Re: Cant get past the 6 digit code. Oops something went wrong.

Hi @Kayleigh 

 

Have you tried rebooting the nowtv box to hopefully generate a new six digit code on your television screen, then using your internet browser in either a Private Window or Incognito Mode by entering the code in this link below (assuming you are a UK customer).

 

https://www.nowtv.com/gb/tv 

 

Apart from the above i have run out of ideas on what to try.

 

If the NowTV website was encountering technical difficulties their end with all customers accessing their six digit code i would have expected high traffic on the forum.

 

Sounds like your case is the exception.

 

Sorry i couldn't offer any further advice.

 

Hope you get it sorted.

 

0 Thanks
Reply
PhilBien1
Advocate

Re: Cant get past the 6 digit code. Oops something went wrong.

I have exactly the same problem and same result from chat. I have wasted 3 hours to date and now waiting for an email from support.....

0 Thanks
Reply
Kayleigh
Advocate

Re: Cant get past the 6 digit code. Oops something went wrong.

I got round it. I created a new account and did it that way. I immediately cancelled all passes straight after. I have the free month. The irony is they have now suspended my original account on broadband. Like I actually care anyway. All my services with them have been cancelled in any case. Including a bank block. 

0 Thanks
Reply