02-12-2019 14:03
Live chat have been as much use as a chocolate for guard. This has frustrated me to the point I have cancelled every service I have with them to another provider all together. I got a 4k smart box for my daughters room. Went through the set up. Got a 6 digit code. Input the code. Passes screen comes up. Press continue. Screen says hello kayleigh is this you. Press yes and continue. Then it says oops something went wrong at our end. On several devices and browsers this is happening. I've spent 6 hours between live chat and telephone calls and not one person knows what to do. They keep referring me to live chat. At one point I spoke to 5 advisors online who kept referring me to the relevant team which then lead to me having to explain all over again the entire problem. Then the icing on the cake has come.... they closed my complaint lol. When no response or resolution has been given after they requested box serial number and place of purchase.
02-12-2019 16:37
Yes. All payments are up to date. For broadband and passes.
02-12-2019 16:39
Accounts on the phone said all was in good stead. Payments went due until 10th. @schnapps
02-12-2019 16:51 - edited 02-12-2019 16:56
Hi @Anonymous User
Have you tried rebooting the nowtv box to hopefully generate a new six digit code on your television screen, then using your internet browser in either a Private Window or Incognito Mode by entering the code in this link below (assuming you are a UK customer).
Apart from the above i have run out of ideas on what to try.
If the NowTV website was encountering technical difficulties their end with all customers accessing their six digit code i would have expected high traffic on the forum.
Sounds like your case is the exception.
Sorry i couldn't offer any further advice.
Hope you get it sorted.
06-12-2019 16:07
I have exactly the same problem and same result from chat. I have wasted 3 hours to date and now waiting for an email from support.....
06-12-2019 18:49
I got round it. I created a new account and did it that way. I immediately cancelled all passes straight after. I have the free month. The irony is they have now suspended my original account on broadband. Like I actually care anyway. All my services with them have been cancelled in any case. Including a bank block.
09-12-2019 19:47
Did you resolve this in have had the same problem for 3 days. Just keeps coming up with the same oooops message
09-12-2019 21:07
No still not solved. They had the cheek to close my complaint too.
10-12-2019 13:17
Think I am going to have to return the box and go back to Sky if this is not resolved. No help from anywhere