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Anonymous User
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Cant get Sky News

i cant get Sky News - Im using a Roku Device and it always worked up to day. I can still get Sky Sports News, and other apps work such as Ted. I've tried removing the Sky News app, restarting the device and then adding the Sky News app again.

Is anyone else experiencing this issue. 

If so the NOWTV please resolve it

If not - any ideas?

1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User Thanks for trying. Looks like it's either a bug in the new version or the new app is no longer compatible with the White box.

 

The updated app does work fine on current NOW TV devices and it's definitely the case that you'll notice better performance from upgrading your box to eg the new NOW TV stick for £15 (£20 with 2 months entertainment pass or one month cinema pass). The Roku Express is a slightly more expensive alternative but also has lots of other apps that the NOW TV stick doesn't (eg Netflix, Amazon, Google Play, Rakuten TV, TV Player). Apps such as BBC iPlayer and YouTube in particular are struggling on the White box now.

 

However if you're otherwise happy with your White box I will tag @Tony-D from the NOW TV team to pass this info on to see if he can find out if it's a bug in the Sky News app that can be fixed rather than a general incompatibility.

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17 REPLIES 17
Anonymous User
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thanks @Andy - we do get those coloured circles roating around and breaks in service from time to time which makes me think that the old box is struggling a bit.

But would be interested to hear what dave's thoughts are

Anonymous User
Not applicable

I have a new fire stick and it still doesn't work! 

Anonymous User
Not applicable

@Anonymous User wrote:

I have a new fire stick and it still doesn't work! 


I’m having a problem and have had for a few days. 

Anonymous User
Not applicable

I have a new NowTV stick and new 4K roku stick and Sky News live has stopped working on both from yesterday evening.  I have tried unstalling and reinstalling.  Unplugging the stick, pressing reset and nothing is working.  All the other parts of the Shy News app work it is just the live news feed.

Anonymous User
Not applicable

Nowtv are aware and dealing with the issue 

Anonymous User
Not applicable

I have found that if I go on the utube app I can watch Sky news live.

Anonymous User
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I found a work around go to utube app, search for sky news and you can watch it live.

Anonymous User
Not applicable

Hi @Andy

 

I managed to get the scret screen this time and have updated the software. However, the SKy News still sits at the splash screen so I guess it's as you said, the old box has done its duty and I need to get the newer one.