Can't log in to nowtv

[Anonymous User]

I have been unable to log in to nowtv for a week now,ive reset password several times,i can log in on mobile phone but not on tv box??,No number to call for help either,online chat really unhelpful ive had 3 chats 2 cut off and the last ended chat whilst I was typing as the agent said i hadnt replied but obvs knew i was typing...Im regretting ever signing up to nowtv...how can i get someone to help?.

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Sorry to hear you're having problems. First things first: -

• Are you an existing or brand new NOW TV subscriber?
• What's the make and model number of the device(s) you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• If you are using a computer, what's the operating system version?
• How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

Hi there,

I am an existing nowtv customer using a smart box and am wirelessly
connected to internet.
Thankyou.
Shelley

[Anonymous User]

Sorry the model no is 45005k.
Thanks

[Anonymous User]

HI shelley did you ever get this sorted. I am having the same problem and no one seems to be able to help I am just going around in circles