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Anonymous User
Not applicable

Box or remote not working...

Hello community, 

My NOW box (or remote) has stopped working. Tried the usual unplugging, resetting, replacing batteries in the remote.. the box it comes on.  Is it the remote?  How can I get a replacement - this is not good in lockdown with 2 young children! Thanking anyone for their help.. x

1 Reply

@Anonymous User 


There is a little black button under the battery lid on my remote that resets it; have you found such a button on yours (though it might be an earlier model, without) and held it pressed in for a bit?


If still no go, then for immediate use, try downloading the Roku Remote app, which will let you control your box from a smartphone or tablet, iOS or Android.


If this does not work, you may conclude the box is the problem.


If it does work, get a replacement remote from here, whichever matches your existing one:-



Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.