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Anonymous User
Not applicable

Box or remote not working...

Hello community, 

My NOW box (or remote) has stopped working. Tried the usual unplugging, resetting, replacing batteries in the remote.. the box it comes on.  Is it the remote?  How can I get a replacement - this is not good in lockdown with 2 young children! Thanking anyone for their help.. x

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

There is a little black button under the battery lid on my remote that resets it; have you found such a button on yours (though it might be an earlier model, without) and held it pressed in for a bit?

 

If still no go, then for immediate use, try downloading the Roku Remote app, which will let you control your box from a smartphone or tablet, iOS or Android.

 

If this does not work, you may conclude the box is the problem.

 

If it does work, get a replacement remote from here, whichever matches your existing one:-

 

https://accessories.sky.com/catalogue/now-tv/all

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.