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Ant1
Advocate

‎15-06-2022 20:19

Box not working

I have the now tv box connected to my tv via hdmi lead and the broadband via Ethernet cable, however I still receive nothing so cannot even go to settings to try the recommended options. This is now a daily occurrence and before I bin it all off I want to give it one last try. Technical advice just sends me in circles so it seems like another take your money and f*** you off.

0
4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎15-06-2022 20:52

@Ant1 

What do you mean by receive nothing? Is this the smart box with built in Freeview?

Try doing a factory reset to the box.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
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Ant1
Advocate

‎23-06-2022 7:37

On a daily basis I open the relevant channel on my tv which is linked to my now tv box and it just says there is a problem try again later. I cannot get in to settings as the box isn’t working. However I will try the link you have given me, thanks a lot for your help as I get mine from now tv themselves.👍🏻

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gavs82008
Legend 5
Legend 5

‎23-06-2022 10:06

In response to Ant1's comment

@Ant1 

Can you elaborate what channel your referring to?

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎24-06-2022 8:52

In response to gavs82008's comment

@gavs82008 

I think he means HDMI input.

@Ant1 

What colour is your box? 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.