I am having the same problem been going on now for nearly 2 weeks.
I can't access any of my catchup programmes the whole system isn't working I factory reset it again last night but still having the same problem.
Hi I've managed to get this to work if your in Scotland you have to use an English postcode you can get one on Google random UK postcode then by magic it works xs
Is there a problem with ITV Hub it had not been working for the last week .
For about a week now, the best of catch up log in has disappeared from my list of choices, any ideas as to what I can do, I'm not very technically minded.