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schnapps
Legend 5
Legend 5

Re: Best of catchup - none are working. 2 nights now what is happening

Hi @annbullock

Apparently there is a bug in the  best of catch up section where nowtv are in the process of trying to get it fixed.

Have you tried the work around by accessing this TV show by going to the ITV Hub App in your My Apps section of your nowtv devices and open up the ITV Hub App and manually find the show to watch ?

annbullock
Mentor

Re: Best of catchup - none are working. 2 nights now what is happening

This is happening again. 2 nights now most annoying.  Ihave tried your alternative suggestion but I cannot get the programme I want to see.

Please can you sort this.

Ann Bullock  [email removed]


@schnapps wrote:

Hi @annbullock

Apparently there is a bug in the  best of catch up section where nowtv are in the process of trying to get it fixed.

Have you tried the work around by accessing this TV show by going to the ITV Hub App in your My Apps section of your nowtv devices and open up the ITV Hub App and manually find the show to watch ?


 

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schnapps
Legend 5
Legend 5

Re: Best of catchup - none are working. 2 nights now what is happening

Hi @annbullock

What Apps are effected on the Best of Catchup.

Is it only the NowTV App or BBC iPlayer, ITV Hub etc and any message showing on screen when trying to open the App or when you start to watch any content ?

Does the Apps in question open and work when going to the My Apps section on your box ?

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annbullock
Mentor

Re: Best of catchup - none are working. 2 nights now what is happening

Some comes up on the App but not all and it is a long way round to
navigate. Please check.
Thanks
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schnapps
Legend 5
Legend 5

Re: Best of catchup - none are working. 2 nights now what is happening

Hi @annbullock

If you are trying via the Apps on best of catch up and the Apps won't open and no content you select inside the Apps works.

Then perhaps try some of the steps in this trouble shooting help guide to see if anything makes a difference when using the Apps. 

I don't use the direct link eposides on best of catch up myself (personally I rather go via the App) and I am not at home at the moment to check if my nowtv devices are direct linking to the TV show eposides. 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

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Jrobertson
Advocate

Re: Best of catchup - none are working. 2 nights now what is happening

If you want ITV Player but it won’t work, download the STV Player (Scottish TV) app onto your NOW TV box and you should be able to get most if not all ITV shows.

Becsdills
Advocate

Re: Best of catchup - none are working. 2 nights now what is happening

ITV hub not working even through the my apps section. When is this getting fixed?? 

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JulieGray
Newbie

Re: Best of catchup - none are working. 2 nights now what is happening

Me and my daughter are having the same issue. Cannot use the ITV catch up even when going through the MyApps sections. When will this be fixed?

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Tucker61
Scholar

Re: Best of catchup - none are working. 2 nights now what is happening

Same issue here. Does not work either way. I was hoping to watch manhunt, but this is not showing on stv. 

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DRC
Advocate

Re: Best of catchup - none are working. 2 nights now what is happening

This has not worked properly since we installed over 2 years ago. About time someone got there finger out.

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