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Jellybeen
Advocate

Best of catchup - itv hub not working

Hi hoping someone will be able to help.  I am having the same problem on both my smart boxes.  Keep getting the message ‘ Error oops something went wrong. We are working on it ‘. This has been going on for at least a week.   

System is up to date.  Has anyone else been getting this problem? If so did you manage to get it sorted?  Very disappointing not to be able to watch ‘long lost families what happened next! ☹️😱😂

Thanks in advance

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24 Replies
Ah6
Advocate

Re: Best of catchup - itv hub not working

Hello,

I'm having the same issues, wondered whether you'd got to the bottom of it?

Thanks, 

A

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schnapps
Legend 5
Legend 5

Re: Best of catchup - itv hub not working

Hi @Jellybeen @Ah6

NowTV are currently looking into this, where if you can post your nowtv device and serial number in this thread here

https://community.nowtv.com/t5/Other-Apps/ITV-player-issues/m-p/471142#M1445%2Fjump-to%2Ffirst-unrea...

In the mean time have you tried accessing the Itv hub App via the My Apps section on your play back device? 

deedee48
Advocate

Re: Best of catchup - itv hub not working

Hi, my best of ITV catch up is not working, any help please? Ive updated and reset but still not working, it says Error...oops something went wrong we are working on it

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Nigel-Reading
Advocate

Re: Best of catchup - itv hub not working

Thanks. That worked OK.

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Andy
Legend 5
Legend 5

Re: Best of catchup - itv hub not working

@deedee48 Welcome to the community. There is a known issue where this occurs when you click on ITV content from the homescreen/catch up screen of the NOW TV box/stick.  Until NOW TV and ITV work out the issue, you should be able to watch by going to the My Apps screen of the NOW TV box/stick and opening ITV Hub from there instead. You'll have to search/browse for the programme you want to watch manually. 

deedee48
Advocate

Re: Best of catchup - itv hub not working

Thank you...will give that a try 😊

lellygumba
Advocate

Re: Best of catchup - itv hub not working

yes I am having the same problem tried rebooting etc the only way I am getting into it is go to the right of the app  and pick any programme that is showing on ITV when the program comes on go out of it and you will be able to watch on demand on ITV hub

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lellygumba
Advocate

Re: Best of catchup - itv hub not working

Yes I am having the same problem tried rebooting etc the only way I am getting into it is go to the right of the app  and pick any programme that is showing on ITV when the program comes on go out of it and you will be able to watch on demand on ITV hub

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annbullock
Mentor

Re: Best of catchup - none are working. 2 nights now what is happening


@Jellybeen wrote:

Hi hoping someone will be able to help.  I am having the same problem on both my smart boxes.  Keep getting the message ‘ Error oops something went wrong. We are working on it ‘. This has been going on for at least a week.   

System is up to date.  Has anyone else been getting this problem? If so did you manage to get it sorted?  Very disappointing not to be able to watch ‘long lost families what happened next! ☹️😱😂

Thanks in advance